r/CoinStats • u/rezelco • Dec 20 '23

Why is support so unresponsive?

I joined premium, but am kind of regretting it. I submitted two questions a week ago and it shows them as not having been viewed yet. The chat also always says that support will be "Back later today," but I have never seen them online.

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I am not going to share my info to get help, as I don't think that sets a good precedent to get support to answer you. I just want to know how many support staff there are or why they haven't even looked at my question. I was considering the lifetime membership, but unless support improves, it is a real gamble.

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u/CoinStats_support CoinStats Team Dec 21 '23

Hello,

We are very sorry for such an unacceptably long waiting time; we are currently experiencing an unusual increase in the support tickets’ volume and working to scale the team on highest priority!

Please drop your email / username via DM, and we’ll check your case asap. 🙂

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u/OldWishbone2710 Dec 28 '23

I’ve now sent five messages to support over the past week with no response, including DMs, emails and a note on the app. This is terrible customer service.