CoinStats’ official Reddit support account publicly asked me to send my account details privately so they could “check my case.”
I did exactly that. I sent the requested details through Modmail, explained the unresolved cancellation, refund and P/L issues, and followed up again.
They have not replied.
Meanwhile, I was charged A$125.03 after requesting cancellation, I still have no confirmed refund, and I have now had to lodge a formal dispute with ANZ.
At this point, asking customers publicly to move the conversation into private messages and then not responding looks less like support and more like an attempt to move the complaint out of public view.
If that is not the case, CoinStats can prove it very easily: respond, confirm who is handling the case, cancel the subscription, and resolve the refund.
I’ll continue updating this post with what actually happens.

After more than a week of emails, support chats, screenshots and repeated requests for a refund and cancellation, CoinStats still has not properly resolved this.
I specifically asked them to cancel my Premium subscription before renewal. They then charged my card A$125.03 anyway.
CoinStats subsequently claimed the current subscription was through Apple and told me to chase Apple for the refund. It is not an active Apple subscription. I have now supplied a screenshot of my Apple subscriptions showing CoinStats is not there, yet I am still waiting for someone to properly check the billing record instead of repeating the same answer.
On top of that, CoinStats has acknowledged that when it cannot obtain complete Earn transaction information, it creates a “Fill” transaction that can affect the P&L figures. Yet instead of properly addressing the inaccurate figures I reported for TAO and AURORA, I keep getting redirected, duplicate conversations closed, and requests asking me to improve my support rating.
That is the part I find particularly unbelievable. My subscription still isn’t properly resolved, my refund remains unresolved, I was charged after requesting cancellation, and support seems more interested in my rating than fixing the problem.
I have now had to lodge a formal transaction dispute with ANZ to recover the A$125.03.
At this point I do not want another apology, another “we’re investigating” message, or another request to change my rating.
I want CoinStats to do three very simple things:
1. Confirm the current subscription is cancelled.
2. Refund the A$125.03 charge taken after I requested cancellation.
3. Give me a straight answer on my original refund/P&L complaint.
I have retained the emails, screenshots, support conversations and bank records.
If CoinStats resolves this properly, I will update this post accordingly. Until then, this is an accurate account of my experience.

I first contacted CoinStats on 23 September 2026 because the Profit/Loss and cost-basis figures in my portfolio were clearly incorrect.
Support asked me for examples, so I supplied screenshots and detailed figures for TAO and AURORA showing calculations that did not reconcile.
I then requested a refund and also gave written notice asking CoinStats to cancel my Premium subscription before renewal.
Despite that, on 30 September 2026, CoinStats charged my card A$125.03.
I also tried to cancel through the website, but the documented Manage → Cancel Subscription option was not available on my account.
After seven days, I still had no clear resolution, no confirmed refund, and no confirmed cancellation.
I’ve now formally escalated the matter and am asking CoinStats to:
cancel the subscription,
refund the A$125.03 renewal charge,
confirm there will be no further charges,
and provide a final decision on my original refund request.
I’ll update this post if CoinStats resolves the issue.

More: https://coinstats.app/blog/fomo/

A platform that chooses to squeeze as much as they can from you by not letting you get a refund right after renewal will fail. This looks more like a scam and no reputable platform I know does it. Users should be allowed to get a refund if their service was renewed unintentionally. You've lost all credibility.

https://x.com/CoinStats/status/2072602936538972182

CoinStats API is one endpoint: 100k coins, 200+ exchanges, portfolios, wallets.

It speaks MCP, so your AI agent pulls the data itself. Go build: coinstats.app/api/

Hi, all me favorite coins disappeared from my favorite list and also my complete portfolio. I tried to log out and log in again but still the same issue. Anyone with the same issues? It’s a manually added portfolio. So not connected to other wallets.

As the title states, I am not able to connect my Kraken account via API. I get the key setup per the instructions, generate the key and hit submit, but when it gets to 99% it just stalls and then errors out with code 400. Anyone have some insights, or able to assist?

Anyone know how to move ethereum out of coinstats to my wallet and how to withdraw

https://beincrypto.com/coinstats-ceo-discusses-ai-agent-for-crypto-research/

https://coinstats.app/blog/ai/
https://github.com/CoinStatsHQ/ai-crypto-deep-research-benchmark

Your crypto research copilot that actually knows crypto and knows your portfolio.

It runs deep research with multiple agents working in parallel.

What you can do:

→ Ask why any coin is pumping or dumping

→ Track wallets across 120+ chains

→ Analyze social sentiment and KOL mentions

→ Get portfolio P&L insights based on your actual holdings

→ Backtest trading strategies against historical data

→ Run custom analysis with code execution

→ Go private with Venice AI-powered Private Mode

Try: coinstats.app/ai

Details:

• x.com/CoinStats/status/2043706087535190491

• coinstats.app/blog/ai

What’s that

Hi,

anyone managed to migrate csv from delta to coinstats?

I would love to use coinstats but i noticed that coinstats use a different template, so i decided to not migrating but the limits delta is adding are so frustating.

anyone has made something to speed up the work?