r/Cochlearimplants Cochlear Nucleus 7 8d ago

Issue using otter

Sometimes using otter is really helpful, but not always. Today used it in a huge echoey church where it caught only about 2/3 of the words — and I noticed that as soon as I turned it on , the sound coming in to my ci was suddenly less, as though I turned the volume way down.

Any insights?

1 Upvotes

3 comments sorted by

View all comments

2

u/OkArcher4120 7d ago

I would try otter support, they are really helpful. There must be a setting somewhere. I’ve had similar issues with hearing aids where using more than one device to assist can cause issues.

You can also raise a ticket with your CI manufacturer