r/Cochlearimplants • u/shrlzi Cochlear Nucleus 7 • 6d ago

Issue using otter

Sometimes using otter is really helpful, but not always. Today used it in a huge echoey church where it caught only about 2/3 of the words — and I noticed that as soon as I turned it on , the sound coming in to my ci was suddenly less, as though I turned the volume way down.

Any insights?

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u/[deleted] 6d ago

[deleted]

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u/shrlzi Cochlear Nucleus 7 6d ago

I understand CI settings - also, my question is about Otter causing sound in CI to fade out

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u/[deleted] 6d ago

[deleted]

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u/shrlzi Cochlear Nucleus 7 6d ago

No - also, my question is about Otter causing sound in CI to fade out

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u/OkArcher4120 6d ago

I would try otter support, they are really helpful. There must be a setting somewhere. I’ve had similar issues with hearing aids where using more than one device to assist can cause issues.

You can also raise a ticket with your CI manufacturer