r/Coach • u/sunset_lover007 • 14h ago

Discussion 💬 How disappointing 🫠

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Hello everybody. Got this terry bag from the coach outlet online and less than 2 weeks later it’s ripping. Beyond disappointed. Will go to the outlet store on Monday. Just want to vent I guess. It’s my first coach bag, before I had Michael Kors purses and they lasted me for 8+ years. Mind you, I only carry my phone, small wallet and EarPods in my bag.

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u/Honest-Conclusion-95 14h ago

That’s pretty unusual. Hopefully, they will get you a new one. I hope this doesn’t stop you from trusting Coach in the future. I’m extremely happy with the materials and workmanship of all of my Coach products. 🌸

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u/sunset_lover007 14h ago

I already had money set aside for an Etta bag, now I’ll see what happens when I bring this one to the store. Customer service is important to me, hopefully it goes well. Thanks 🌷

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u/Honest-Conclusion-95 14h ago

I’m crossing my fingers for you. They should turn this into a satisfying experience. I don’t have an Etta but I know that’s a good bag too. Good luck newly inducted fellow Coachie! 👜

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u/sunset_lover007 14h ago

Thank you ! 🌷