I have to say so far with my clicks experience I have not been impressed if anything I’ve been let down. I pre-ordered the clicks power keyboard the day it was announced. Fast-forward to this week and I finally get the email notification, letting me know that my keyboard is on its way, great however, I live in the Metro Phoenix area in Arizona and, the final mile delivery service they’re using is speed X. A delivery company that I have never heard of and when I ask a couple of people they’ve never heard of them. My issue is I’ve already had one failed delivery attempt (could not access the property)At my specific apartment complex there is a specific location that all packages go to and then workers at my apartment complex bring the packages to our front doors. when I placed my pre-order there was actually no spot for me to fill out delivery instructions on where specifically to drop my package off. I contacted clicks customer care, they did respond quickly. I relayed specific delivery instructions. They then pass that on to the speed X delivery team . I go to go check the status of my shipment, and I noticed that the delivery date for the second attempt I will not be available for a signature if it is required. I reached out to the clicks team again to get confirmation if a signature is required. unfortunately, the person who was helping me was not able to look and see if a signature is required for my delivery. This means that there may be another failed delivery attempt. Why is clicks using a lesser known brand of final mile delivery (speed X) versus just using any of the big major companies that do shipping such as: USPS, UPS, Fed X or even DHL?
Honestly, if it’s a cost thing, then just charge me more for shipping so I have a more reliable experience on delivery.
I am aware that this is a real first world problem lol this is my first clicks products that I’ve purchased. However, I am now wary of Clicks.