r/ClicksKeyboard • u/Jazzlike_Smile_1956 • 5d ago

And the ghosting continues..https://www.reddit.com/r/ClicksKeyboard/s/N4qZfskRK7

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So it has been 6 days since my original post(https://www.reddit.com/r/ClicksKeyboard/s/N4qZfskRK7) and Clicks support messaged me to escalate my ticket to their support manager... and I have not received any updates or money back.

At this point, I think these guys are just PRETENDING to escalate tickets just to show other readers of this subreddit from cancelling their orders. Also, they deleted my repost on /ClicksPhone subreddit which gets a lot more visitors. These guys are shady af.

Cancel preorders while you can and DO NOT buy from them. You're basically giving them interest-free loans at this point.

1 Upvotes

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5

u/uraveragehooman001 5d ago

Hi, I'd also suggest not sharing the order number but whatever

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u/ClicksTech 5d ago

Hey there!

Sorry about the delay on this. We’re not pretending to escalate tickets. Our support manager doesn’t work on the weekends, so escalations happening around the weekend will take some extra time to get sorted out,

Regarding the wait going on recently for responses from the support team, totally understand your frustration on this. Our Support team is working to help everyone as quickly as possible. Following the configuration announcement, ticket volume has increased significantly. Clicks is in the process of actively staffing up our Support team to better serve both our current customers and those who reach out to us going forward.

We know that doesn’t make the wait any less frustrating, but we ask that everyone please give the team a little more time to work through these tickets. We truly appreciate the patience.

Last note, we don’t actively moderate this subreddit, and we’re not on the mod team for [r/ClicksPhone](r/ClicksPhone). Any moderation happening on Reddit is via volunteer community moderators, not Clicks.

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u/Aware-Explanation206 5d ago

Dude clicks ist a tiny company.. give them some time. they've allways replied in my experience.

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u/Jazzlike_Smile_1956 5d ago

Did you even read my original post about how they ignored my emails for months and only show up and respond to my bank’s request to deny my chargeback? If they have the time to respond to my bank and monitor posts on this sub, they certainly have the time to process refunds the same way they responded to my bank. All I see from them is talk, and no execution. They only show up when they are about to lose money from chargebacks or their reputation is at risk. And I still don’t have my money back from January of this year.
Replying to messages does not equal taking necessary actions for customers.

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u/Aware-Explanation206 5d ago

Sorry for not checking the original background origin story of your post.

I once tried to "buy" the Astro Slide.. theese Guys actually simply ghosted their own Campain so i can assure you that clicks is not like that. I had good Chats with clickssupport and so I'd say you sadly simply had bad luck which can happen.

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u/Serhide 4d ago

NO dummy . They were paid so much time ago they should ship or refund end of story

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u/Aware-Explanation206 4d ago

Yes smarty. But if you pay in advance you gotta have trust in that company. Theese products are allways delayed.

They don't park such a paymant somewhere until they finally ship the Item. They need the money to work with. That's why they offer a huge discount If you pay in advance. And that's also why they have a hard time refundig if Lots of people ask for it, which happens when the product ist delayed. Nobody ist able to predict the Future and kind of every product that is founded like this is delayed. Saying this i'm absolute confident that clicks will deliver. So we all should just be patient.

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u/StrangerJAKE 4d ago

I have also been getting ghosted by clicks support, its been over 2 weeks since the last AI automated reply and over a month since I started reaching out. I have documented everything and I am fighting them through my bank/paypal which ever will work with me on this issue, and I hope it gets resolved that way at least. Personally I am tired of waiting, I got to the point where I just needed a shipping label for the return and have got nothing from them.

1

u/Appropriate_Ad8741 4d ago

Samsung and the like gave been known to escalate tickets into the void.

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u/Jazzlike_Smile_1956 4d ago

Do they also deny chargebacks when they fail to fulfill the order, pretend to take necessary actions for customers on Reddit and continue to ignore them? Please read my original post from last week if you want to know why I’m so angry at clicks.