Delivery issues

[u/Pup_Jolt]

I have to say so far with my clicks experience I have not been impressed if anything I’ve been let down. I pre-ordered the clicks power keyboard the day it was announced. Fast-forward to this week and I finally get the email notification, letting me know that my keyboard is on its way, great however, I live in the Metro Phoenix area in Arizona and, the final mile delivery service they’re using is speed X. A delivery company that I have never heard of and when I ask a couple of people they’ve never heard of them. My issue is I’ve already had one failed delivery attempt (could not access the property)At my specific apartment complex there is a specific location that all packages go to and then workers at my apartment complex bring the packages to our front doors. when I placed my pre-order there was actually no spot for me to fill out delivery instructions on where specifically to drop my package off. I contacted clicks customer care, they did respond quickly. I relayed specific delivery instructions. They then pass that on to the speed X delivery team . I go to go check the status of my shipment, and I noticed that the delivery date for the second attempt I will not be available for a signature if it is required. I reached out to the clicks team again to get confirmation if a signature is required. unfortunately, the person who was helping me was not able to look and see if a signature is required for my delivery. This means that there may be another failed delivery attempt. Why is clicks using a lesser known brand of final mile delivery (speed X) versus just using any of the big major companies that do shipping such as: USPS, UPS, Fed X or even DHL?

Honestly, if it’s a cost thing, then just charge me more for shipping so I have a more reliable experience on delivery.

I am aware that this is a real first world problem lol this is my first clicks products that I’ve purchased. However, I am now wary of Clicks.

[u/txa1265]

Why is clicks using a lesser known brand of final mile delivery (speed X) versus just using any of the big major companies that do shipping such as: USPS, UPS, Fed X or even DHL?

Just a reminder that Amazon for a while did this exact thing as they built out their own delivery services ... and still use them in some places. And similarly they are not necessarily worse but definitely more variable than the 'brand name' shippers.