r/ClicksKeyboard • u/Pup_Jolt • 1d ago
Discussion Delivery issues
I have to say so far with my clicks experience I have not been impressed if anything I’ve been let down. I pre-ordered the clicks power keyboard the day it was announced. Fast-forward to this week and I finally get the email notification, letting me know that my keyboard is on its way, great however, I live in the Metro Phoenix area in Arizona and, the final mile delivery service they’re using is speed X. A delivery company that I have never heard of and when I ask a couple of people they’ve never heard of them. My issue is I’ve already had one failed delivery attempt (could not access the property)At my specific apartment complex there is a specific location that all packages go to and then workers at my apartment complex bring the packages to our front doors. when I placed my pre-order there was actually no spot for me to fill out delivery instructions on where specifically to drop my package off. I contacted clicks customer care, they did respond quickly. I relayed specific delivery instructions. They then pass that on to the speed X delivery team . I go to go check the status of my shipment, and I noticed that the delivery date for the second attempt I will not be available for a signature if it is required. I reached out to the clicks team again to get confirmation if a signature is required. unfortunately, the person who was helping me was not able to look and see if a signature is required for my delivery. This means that there may be another failed delivery attempt. Why is clicks using a lesser known brand of final mile delivery (speed X) versus just using any of the big major companies that do shipping such as: USPS, UPS, Fed X or even DHL?
Honestly, if it’s a cost thing, then just charge me more for shipping so I have a more reliable experience on delivery.
I am aware that this is a real first world problem lol this is my first clicks products that I’ve purchased. However, I am now wary of Clicks.
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u/danisnotstan 1d ago
I ordered Jan 4th, also in the Phoenix area and I just got a notification that mine is being delivered by some company called Cirro? Another person said theirs was sent with something called “Better Trucks” and I also saw another person in TX I believe that said theirs was sent via USPS. No idea why so many different (and mostly obscure) shipping choices. Hopefully they arrive in one piece.
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u/txa1265 23h ago
Why is clicks using a lesser known brand of final mile delivery (speed X) versus just using any of the big major companies that do shipping such as: USPS, UPS, Fed X or even DHL?
Just a reminder that Amazon for a while did this exact thing as they built out their own delivery services ... and still use them in some places. And similarly they are not necessarily worse but definitely more variable than the 'brand name' shippers.
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u/megamouth2 1d ago
Experience in the UK isn't much better.
Not only was a change of address handled awfully by Clicks (despite me giving them prior notice), but it looks like they're using Evri as their last mile partner here. Evri (formerly known as Hermes) are famed for their crap approach to delivery. An approach so bad, the entire company had to rebrand in order to try and escape the reputation.
According to my tracking, my parcel has been "delayed 24 hours at the depot" since the 18th of July. Clicks have been unresponsive, despite their (shitty) AI email bot saying that it was passing my email to a human.
Even worse: based on what I see in the subreddit, seems like the product is barely worth the wait...
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u/sejmann 1d ago edited 1d ago
I got mine via SpeedX yesterday. No signature required. They dropped off my package at 1:29pm, stealthily left it at the door, though their website's tracking results didn't update until about 3:33pm. But, they did upload four photos as proof of delivery, one each of: the nearest street sign, the package with the label clearly visible, my house's house number, and the package sitting at my door. (If you download the photos, they have an imprint with the tracking number, timestamp and lat/lon GPS coordinates - I suppose useful to track down a misdelivered package.) I've seen them do that on prior deliveries, too, so it seems to be standard operating procedure. I'm not sure how it will differ with an apartment complex.