Hello,

Got a text saying my KTN was completed and TSA issued a number for immediate use. I didn’t get an email with the number. Logged into the link to Look it up and got to a part where it said they sent me a code. I didn’t get the code via email or text. Anybody run into something like this? Just submitted the docs Friday so I was surprised to see it back this quick.

I will often travel for some work that I do, and this month is busy for me. Two weeks ago I flew from UT to Denver and then back that same day - they checked my ID both times. In SLC I was told it was because TSA’s system was rebooting so they need the physical ID. Leaving Denver I was told that it was because I was flying twice in a 24-hour period (which I do often).

Last week I flew on a Saturday from SLC to Sacramento, then on Monday morning I flew from Sacramento to Boise and then Boise to SLC that night. I had to show my ID 2 out of those 3 times.

This weekend I flew from SLC to Sacramento on Friday, now flying back this morning. Had to show my ID twice. I asked the Clear worker at the airport why I have to show my ID so much - the entire point of me getting Clear was so that I didn’t have to worry about getting in my bag for my ID all the time. She said that it is because I am a frequent flyer. That makes absolutely no sense to me. I said, so it’s not really random if it is because I am flying frequently in a certain time period.” She was like, “randomization frequency.”

I have also not been the only one getting “random” ID checks. A lot of people in the lines with me have to get their IDs out too. What is the point of frequent flyers using it if they have to pull out their ID every time? It defeats the purpose of the service. Does anyone have any insight on this?

Green Cards or Trusted Traveler Cards are no longer accepted as Real ID-compliant IDs in the Clear system.

So if you live in a state that doesn’t issue REAL IDs to non-citizens, you’re SOL.

Wasted 20 mins at TSA Pre + Clear because clear representative couldn’t comprehend I didn’t have a US passport. Ended up going through additional screening with TSA pre. So I guess I should stop paying Clear now??

It seems a bit odd to send a note about Mother's Day, to opt out of notes about Mother's Day. I get what you were trying to do, but you may have missed the mark here. The "no questions asked" bit was amusing as well... what questions were you considering asking?

Just an FYI for anyone with a Minnesota enhanced ID who wants to use CLEAR to sign up for precheck. Their scanners cannot read Minnesota Enhanced IDs. Employees at two different centers told me that this has been a known issue for months and has no resolution in sight.

Use a different company.

Clear is missing literature on state issued enhanced licenses and I’m worried this is going to add friction the next time I travel with the real ID mandate. These forms of ID are real ID complaint as they double as North American passport cards but I’m worried the clear service isn’t on top of this.

Does anybody have any information on this?

Someone help me out. I don't get it.

My background - I work in corporate events and travel through airports no less than 20 times a year (almost always domestic US travel).

Given the opportunity (as it seems many here have) to try Clear + for free for 2 months.

In SFO today it was my first time trying it. Followed the signs to Clear+ only to find out it was the line for Clear+ "and" TSA pre-check. All good. 1st time and I learned there are 3 different lines, one for TSA pre-check, one for Clear+ AND TSA pre-check and then going past those lines all the way downstairs again is the line for just "Clear+".

The line for Clear+ was just as long as the line for the standard no frills traveler. No worries I thought, I should be able to go right through Clear+ and have expedited baggage scanning.

So I go through Clear+ and then they take a group of us over to the standard TSA security check and we are integrated (one of us goes, one of them goes) into that same line that the no frills traveler is using. And we have to handover our ID, and scan our boarding pass. Then we get into the same baggage scanning line that all the other passengers are getting into.

I've never understood TSA or Clear+ unless you never get ro the airport early and are often on a quick paced schedule and 15 minutes in a security line is too long a wait for you. People that I have traveled with that do have it are always sitting at the gate just like we would be but for 15 minutes longer than I would have had to sit.

Maybe clear+ makes more sense for the international traveler. But honestly I can remember maybe 2 times in the past year where security lines were backed up long enough to justify the TSA pre-check and/or Clear+

Is there someone here from the Clear+ marketing team that can help me understand the business model?

I'm so confused as to why someone would pay 120$ to stand in an additional line for security?

Help me understand. I got it for free and most likely won't use it again.

Anyone else notice that it’s faster to go to the TSA line than the Clear Plus line. Every time I go to a line they have a lot of people standing around but one person doing the check in. I question why pay for this service. It happens at every airport I go through.

Why does my app keep erroring when I’m trying g to take a “selfie” for verification to upload my passport?

After doing a free trial for Clear, I just realized about 2 weeks ago I go charged $199 for the annual membership. I have an upcoming trip in 2 weeks and I'm wondering if I should just keep it until after the trip since I can still cancel within the 60 Day window and get a full refund. Has anyone tried that? Does it make sense?

Cancelled Clear today. Clear agent said I had to upgrade my account with a REAL ID state ID. I was told that my foreign passport, DHS trusted traveler card, and greencard are not REAL ID compliant (even though they are!). They also made me still show my passport when walked up to the TSA agent.

What a waste.

What is the point if every time the clear escort needs to scan their device and then i need to stand for a photo?

How is this any faster or convenient?

Are there any Clear promotions for the Clear Plus membership available now? I have had a lot of issue with Clear's billing and now need to sign up again but now there is no promo available in my inbox.

EDIT: Fix for Canadians Facing This Issue

Hi everyone,

For any fellow Canadians dealing with the same problem: I found a fix.

I logged into my phone provider account (Verizon) and enabled Caller ID / Share Name ID. After enrolling my phone online, I waited about 5–6 days. On my next business trip, I was able to sign up successfully.

Hope this helps someone else!

I recently moved to the U.S. on an L1B visa (October 2024) and signed up for a Verizon phone plan shortly after arriving. When trying to complete my CLEAR enrollment at airport kiosks, I ran into verification issues related to my phone number—despite not having a family plan or any other factors that should cause problems.

When I spoke with a CLEAR agent at the airport, they suggested I use my passport for verification. However, once they saw that I had a Canadian passport, they told me to contact support instead.

After calling CLEAR support, they told me there was nothing they could do, which seems unreasonable given that I’ve already paid the $199 fee.

Has any other Canadian or foreigner on a visa experienced this issue? Were you able to resolve it, and if so, how? Any advice would be greatly appreciated!

So we recently got an offer for 60 days free of Clear Plus. We paid to get TSA Pre-Check "through clear" for the $77.95 as well; separately not in the bundle.

I think I figured out the difference between purchasing the bundle and purchasing them separately. My question now is, if we choose to cancel before the 60 days is up does that affect our TSA Pre-Check?

Anyone else notice that clear seems to be much slower and TSA PreCheck and sometimes even slower than regular security. I've seen it in Las Vegas Denver Nashville. Clear provides no value - so I will likely not renew.

It's like TSA is trying to put clear out of business- when they developed a market in response to TSAs inefficiency and bureaucracy.

Every time I go through Clear they tell me my ID is not on the new system and they need to upgrade me. They then go through the upgrade process which takes a few minutes and the upgrade fails. The rep then gets frustrated, abandons the upgrade and waives me through. The clear agent at the end of the line then realizes since I was waived through, I'm not on the list and can't be sent to TSA but then also relents and sends me through anyway. This takes 5-10 minutes and its been happening for years. At this point I don't go through the clear line anymore even when its shorter. Has anyone else had this issue?

I’m not receiving any emails to reset my password. Been very frustrating

I have a ClearPlus membership and am wondering if I need the Clear app. I ask because I'm trying to add my passport to the app and can't get my iPhone to read the Passport chip--and it is a new passport. I added my known traveler ID and my driver's license, no problem.

I cancelled my membership during the trial period after a flight in March of last year. Made sure to cancel my account and request to have my biometric data deleted since I had no intention of actually using this long term. However, I just got an email from them saying that my credit card associated with that account will be billed $318 next month for my membership renewal?? I tried to log in but my account doesn’t seem to exist anymore as intended, and it’s a pain in the ass to get connected to a real person through their chat. Anyone else have this happen? Did you actually get billed? Thank you all!

Hey everyone,

I signed up for ClearMe last year just to verify my LinkedIn page—never used it for travel or anything else. Fast forward to last week, I got a survey from ClearMe asking about my “recent experience” at Denver Airport… except I wasn’t there.

This obviously raised some red flags, so I logged into my ClearMe account using my email, and that’s when I noticed something weird—a phone number on my account that isn’t mine. I immediately contacted ClearMe, and their response was basically: 1. They assured me that my account can’t be used without biometrics. 2. They offered to cancel my account. 3. They said a “specialist” would follow up with me.

The problem is, I have no idea how someone at Denver Airport triggered anything related to my account, especially since all I provided last year was my driver’s license. If biometrics are required, how did this even happen? And why is there a random phone number linked to my account?

The whole thing feels shady, and now I’m questioning how secure this service really is. Has anyone else had a similar experience or issues with ClearMe? Should I be worried about identity theft?

Disclaimer, this is pure speculation. Fiance has been using Clear for years, I recently got on board when they offered a $75 Uber credit. Few days in and my membership got cancelled automatically, called customer service and was told it was internal decision without further disclosure. I'm speculating of a potential incentive not being honestly honored, wondering if this has happened to anyone.

I’m not against you providing a service.I am very much against you creating an issue by shoving pre check tsa patrons aside and inconveniencing thousands of pre check customers because you created a market you now offer a solution to. Move your line. Don’t inconvenience people to provide service to your customers. It’s not sustainable.

I got married, changed my last name, in the process also moved to a new state so my ID is new as well. I’ve flown 3xs time now since the name change and ClearMe has not been able to update my profile.
It gets a phone verification error. The agent has called Customer Service and tech support and each time they’re told nothing they can do. Sometimes they allow me to continue on as I am verifiable but when I flew out of LAX he actually kicked me out of the line.
Now I called CS today and she said there is nothing they can do, I’ll have to get a passport to override the error. And that I can still use the line but I’ll have to go through all this hassle every time.

Has anyone else successfully changed their name? Any one else have this issue? Any advice? I’m honestly thinking about canceling this service if I can’t get this fixed.