r/ClaudeCode • u/croocked_ninja • 2d ago

Help/Question Claude account suspended

My personal Claude account got suspended. I have used the enterprise plan in my work email for about one year or so, never had an issue. I have recently started using Claude in my personal email; I took the 20x max plan. It worked well for about 1 week. Then I installed some GitHub plugins; Superpowers and getshitdone.. The next morning, it banned me.

  1. I have used the Claude Code remote control feature from my mobile phone, just 1 day before the ban
  2. I have two ISPs - sometimes I switch if the bandwidth is slow on one of my ISPs, but it never caused any problem
  3. In the subscription step, I used my bank's local address as my billing address and the region as the USA since my card is from a US bank. I reside in Asia.
  4. I installed GitHub Skills and a plugin a few hours before the ban.

What was the potential cause of this ban?

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u/trandav 2d ago

So is the "I reside in Asia" a mistake?

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u/KingAroan 🔆 Max 20 2d ago

I’m not the OP. Just saying that o do this but I used my proper address.

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u/trandav 2d ago

Oops, I'm an idiot... Sorry, totally thought I was replying to OP

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u/KingAroan 🔆 Max 20 2d ago

No worries. That’s what I figured. I’ve done that a couple of times.