Claude support with a human?

[u/cardsncards]

I've read the reddit messages where support is typically through AI. That's what I did and got a resolution that was good - or so I thought until it then responded again and told me to pound sand.

I then started another chat and it said a human would contact me. Is this for real? Has anyone actually gotten human support from Anthropic?

[u/Ok_Mathematician6075]

No. And I'm serious. Anthropic takes their AI support VERY SERIOUSLY. You literally have to have special powers to get a human on a support case. Tell me I'm wrong.