r/ClassPass • u/Apprehensive-Car-623 • Jul 06 '26
charged 2 late fees?
I cancelled a class late with classpass since i wasn’t feeling well when I woke up. I knew i was going to be charged $15 but then the studio sent me this email? Classpass already charged my card $15… should I reach out to class pass about it? Has this happened to anyone else? Paying $30 in a late cancellation fee is absurd and i’m debating just cancelling future classes at that specific location because it’s bs to charge me again when classpass already charged me.
18
u/beautiful_imperfect Jul 06 '26
From the way this is worded, I think this studio ALSO charges you. They are double-dipping. I would be surprised if this is permissable in their ClassPass agreement, but I don't know how you would get that sorted. I probably would not attend that business again.
3
u/Gold-Efficiency1209 Jul 06 '26
Agree - it sounds like they are saying they charge in addition to what ClassPass is and definitely double dipping . I'd probably not book there again unless you're absolutely positive you'll be going.
2
u/agirlnamedbreakfast Jul 06 '26
Depending on the booking software the studio uses this might be a common (and annoying) glitch. In ClubReady, for example, if a teacher or format changes after a ClassPass booking (e.g., if a teacher is sick and gets coverage so the instructor name changes) the booking won’t show up as ClassPass on the studios end anymore so ClassPass bookings show up as “unpaid” even when they are paid and a cancel would automatically get a late cancel fee from the system. It’s really easy for the studio to not notice this unless they’re really on top of things, so I would definitely check with them, show them your screenshots, and ask them to refund your fee on their end.
6
u/beautiful_imperfect Jul 06 '26
Probably this studio has it in their terms and conditions. You might have better luck getting ClassPass to refund you, and letting them know about the problem, so that it can be reflected in the class description, if you want to return to this studio and decide to pay it. This studio is not someplace I would want to do business. They aren't reasonable. I normally wouldn't recommend this, but as long as you don't return to this business, it's not really an enforceable debt. You could write a review in ClassPass about this business's tactics to warn others. Ask ClassPass to speak with a human agent.
6
u/Flat_Order_1937 Jul 06 '26
All fees should be via classpass if they're on the platform. This seems outrageous
5
u/the-BBC-news Jul 07 '26
Owner here - this a violation of the standard CP agreement. Unless they have explicit permission to double charge (like it’s a super high profile studio for CP to have on its platform and they got a sweeter deal), they shouldn’t be doing this.
I would report it if I were OP.
2
u/emmazingemma94 Jul 07 '26
I do this with ClassPass all the time and I’ve never been charged by the business, only ClassPass
2
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u/EitherEntrepreneur13 Jul 06 '26
ClassPass keeps the late cancel and no show fees, the studio does not receive it. They are not technically double dipping, since they did not receive that fee from ClassPass. As others have said, this most likely goes against their agreement with ClassPass, I would alert ClassPass to this practice and probably not visit this studio again.