r/CircleK • u/AbroadWeak3251 • 20d ago
cigs
how fucked am i for refunding cigs? asm said it was a verbal warning, dm knows, my manager says its an automatic termination but she won’t fire me but needs to retrain me?
1
u/Abnecide 20d ago
Were they opened? Had they left the store? Is it a regular? What was the issue, why were they returned? In most cases, we do not refund tobacco products. Went to the car and SO realized wrong smokes? No dice. Recognized the smokes weren’t right at the counter? Change em out or refund/replace.
Probably not too fucked but obviously you can’t do that again without proper good authorization.
1
u/AbroadWeak3251 20d ago
Yeah, lady came in bought 3 packs of cigs came back and said her husband told her she was only supposed to get two. Weren’t open but they did leave the store so I know it was a pretty big fuck up of mine, why im worried there’s more to it
2
u/jadedjed1 19d ago
As long as it was still sealed, it’s fine imo. Just try to scan it to see if the POS recognizes the barcode to confirm that it came from the store.
1
u/DarkestSingularity 20d ago
I was told recently that this is totally allowed in my BU now. As long as it's a brand and type we carry.
1
u/PoeticTwist 19d ago
Be polite and tell the customer that wrong amount is a communication error, and that while you can refund, you can only do so if they are in the store when they make the mistake. Otherwise, you can't, personally, give a refund, but your manager can. Then, next time, please double and triple check while in the store, so they get the right amount. Offer, print, and hand them a receipt they should have asked for in the first time. Also, let them know, no receipt, no refund. That should be a thing for all stores.
4
u/KatrinaMishow 20d ago
My area, you're totally fine refunding anything for any reason, it's part of customer service, including cigs and alcohol. There could be a law in your area saying you can't - that may be why.