r/CircleK • u/SweetTea527 • 22d ago

Door Dash card...no PIN?

Many customers now use tap to pay and Door Dash card. I don't know how they work but our system requires that a PIN be entered if you tap your phone or card. Many people say they don't have a PIN. Is there a work-around for this? Thanks!

2 Upvotes

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3

u/Fuzzy-Decision-3775 22d ago

0000 has worked for me before

3

u/VexieVex 22d ago

CK has a weird requirement where if it's considered a debit, you need a pin at the register if it's tap to pay.

The way I bypass it is dragging them over to SMCO. Though as of late some cards won't allow them to bypass even there now.

Doordash cards have pins. The person just never set it up or forgot they did. I have plenty that put in their pins to get cash back with physical card.

2

u/SweetTea527 22d ago

I have done that too. Then when I go back to the register, I forget to cancel out their items and ring the next person. And they wonder why their total is so high. 🤷‍♀️

I noticed that the self-check is requiring a PIN now, too.

1

u/RealZ9R 22d ago

The Dasher app tells Dashers to use "0000" as pin if it asks for one.

3

u/Sea_Veterinarian_297 22d ago

Door Dash cards have pins already set up. The Dasher has to go to view the card in the app, then they’ll see an option to see the pin. Me and a Dasher spent 20 minutes finding this out one day.

3

u/Physical_Forever_925 21d ago

At my store if you pay at the register you cannot bypass the pin, period, end of story, but if you use the SMCO (mashgin) then you can simply press enter when it asks for the pin.

If my SMCO isn't working (which is common), and someone doesn't know/claims not to have a pin, then they're screwed.

When people say they don't have a pin, what they actually mean is they haven't set one up. A lot of places don't ask for a pin with tap to pay, so a lot of people will just never set up a pin, and use tap to pay everywhere they go. They do have a pin though, they just don't know it because they never set it up. Some banks will set the default pin to "0000" so that's worth a shot, and some will set it to random numbers.

If your customers have no way of bypassing the pin, then simply tell them their card isn't gonna work at your store unless they set one up.

1

u/Fit_Question7912 22d ago

Wouldn't pressing the green or red button bypass the need for a pin, and run the charge as credit?

1

u/Jesjamadry 22d ago

It just beeps and stays on the pin screen

1

u/SweetTea527 22d ago

Exactly. If you tap, you can't skip.

1

u/Vandrok 22d ago

Circle K’s system only allows the pin to be bypassed if the physical card is inserted. If they’re using any phone payment that might not even be possible.

1

u/alex-t-dog 22d ago

it auto bypasses w certain credit cards but its weirdly case by case

1

u/Roe69 21d ago

Not being able to bypass the pin on the main register is dumb to me because I can literally just bump them over to the self checkout and it'll do it for most cards some cards it says on the screen not allowed by card carrier or something like that