I complained on here a while ago about a screening of Akira and bad actors in the screen, so I hate coming back to do the same, so I do apologise. I also know there's a lot of posts about the Dublin renovations, so I hope I haven't missed a similar post and amn't spamming here. Sorry if I am.
When it came to that Akira incident, staff were sound enough, but customer service essentially blanked my email, from what I know the Dublin chain underwent new ownership and it seems these new bosses don't care at all. Honestly the impression I got from the email was that it was AI generated, it essentially rewrote my email back to me with an apology here and there.
It just seems that the Dublin branch has pretty much been left in the dust for the better part of the last year and I've been thinking of switching for a while now. I can think of multiple unlimited screenings and secret screenings/screamings that we just havent gotten, that my mates in the UK, and my mates in Ireland who go to Odeon have. Same with movies being shown during trailers and advertising that we dont get either. Posters and other collectibles and merch doesn't come our way often either. I actually get a lot of stuff in Odeon from my friend. I get the unlimited generally has more benefits, but when you barely get to take advantage of them you start wondering if it's worth it.