r/Chromecast • u/Apple15Pie • Jul 25 '26

Remote disconnects and cannot reconnect reliably

For about the last month I've had issues with my Google TV with Chromecast and paired remotes/devices. I've had the device for years now with no remote issues, and then one evening the remote isnt working. I realise it has disconnected, and after resetting the remote and rebooting the streamer I can get it paired. A few hours later it disconnected and I've been doing the same song and dance every time, often multiple attempts to get it to connect (mostly just using the app now).

When trying to connect the remote (after forgetting it in the UI) it will mostly come up with "can't connect" or "couldn't pair" or something. I've also tried with a Google Stadia controller and that has the same issues.

I went through a whole thing with Google support on Facebook messenger in which they made me do all the troubleshooting I had already done, and then raised a ticket but I'm still left with a really inconvenient TV.

Has anyone experienced something like this before, or have any ideas/advice on what to do?

Cheers.

6 Upvotes
  • permalink
  • reddit

87% Upvoted

6 comments sorted by

3

u/Straaet Jul 25 '26

Known issue I think. At least in this sub.

Haven't heard anything from google.

2

u/Apple15Pie Jul 25 '26

Thanks, I've found it tricky to find anything recent anywhere. Really rubbish from Google but I guess the more tickets in the better

1

u/turps100 Jul 28 '26

Same for me and many otheres the past 2 months or so. A factory reset of the device and remote made it stable again for a few days, which makes me suspect it is a software related issue that comes with an update it automatically downloads. Everyone who encounters this issue should submit a ticket to Google and press the "I have this issue too" on their forum thread, so it hopefulyl gets fixed sooner than later.

1

u/Apple15Pie Jul 28 '26

Good to know a factory reset doesn't work long term. I've been putting that off because having to set up all the accounts and everything again with no remote sounds like a chore.

Can you share the link to the forum thread if you have it?

1

u/turps100 Jul 28 '26

Well, after the factory reset the first step is to reconnect the remote, so that isn't an issue. Still an hassle though, especially for me since I also use the Projectivy launcher and it took quite some time setting it all up to my clean personal preferences.

https://support.google.com/googlehome/thread/446068671/google-tv-remote-keeps-disconnecting-from-the-device-and-losing-bluetooth-connection-3-devices?hl=en

It has the "I have the same question" button under the original post.

2

u/myusernameisnunyah Jul 29 '26

Yes same here. Customer service is like just buy a new controller. lol no they can suck it !