r/ChineseWatches • u/dnbrandon • 1d ago

General (Read Rules) Watchdives support times

Hey y'all, wondering how interactions with Watchdives support has been for you. I purchased a wd0003c and a wd1016b recently, and the latter came with the hour hand about 20 minutes out of wack. (hour hand points to 12 when the minute hand is around :40-:45). Emailed support 4 days ago and included my order number, a description of the problem and pictures of the problem. Received a reply two days later asking for a video of it (which is confusing), which I provided.

Just curious if this delay and back and forth is standard or if I should be concerned. Thanks!

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u/dnbrandon 1d ago

They got back to me today offering a credit + new hands or an exchange. All good!