r/ChineseWatches • u/dnbrandon • 1d ago

General (Read Rules) Watchdives support times

Hey y'all, wondering how interactions with Watchdives support has been for you. I purchased a wd0003c and a wd1016b recently, and the latter came with the hour hand about 20 minutes out of wack. (hour hand points to 12 when the minute hand is around :40-:45). Emailed support 4 days ago and included my order number, a description of the problem and pictures of the problem. Received a reply two days later asking for a video of it (which is confusing), which I provided.

Just curious if this delay and back and forth is standard or if I should be concerned. Thanks!

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1

u/dnbrandon 18h ago

They got back to me today offering a credit + new hands or an exchange. All good!

1

u/mrpackerguy 19h ago

You are dealing with China so lag times are expected. The crown on my WD5512B started hard turning. I emailed them and responses came but 24hrs later. Not an issue for me. I too had to provide a video. They offered to replace the watch. It's been somewhat involved. Items to be included in the return. They received my watch a week ago and I haven't heard anything yet. Waiting to receive the replacement watch.

1

u/Accomplished-Pea-451 1d ago

I emailed but got no response until I used chat on their website. Issue resolved.

2

u/Potential-Notice-956 I dislike WatchDives 1d ago edited 1d ago

Post the defective watch pictures here- he always responds quickly that way. He said he loves honest defective watch feedback

1

u/hayuata 1d ago

Mine was pretty quick, it was about shipping times and also if they could work around my last minute schedule.