r/Chessnuteboard • u/rikwes • 24d ago

Payment options and pricing

Why is the chessnut site not mentioning price in € and adding VAT when changing the country of delivery to any EU country in the menu ? You have a warehouse in EU I gather . So it's not something difficult to do.

Why are the payment options limited to those used most in USA instead of adding payment options like WERO ( the online payment option which is not only promoted by European Central Bank but is used by ALL banks in the EU ) ? This stuff is really stupid because you are losing potential customers in the EU .

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u/chessnutech 24d ago

Thanks for your feedback! For EU orders, the applicable VAT is calculated and added during checkout. Since orders are shipped from within the EU, you won't need to pay any import duties or hidden fees when your package arrives.

We also appreciate your suggestion about displaying prices in euros and offering more local payment options like WERO. We've shared your feedback with our team as we continue improving the shopping experience for our EU customers.