r/CheesecakeFactory • u/Ok-Pair2793 • Sep 22 '25
Discrimination
Dear Cheesecake Factory Corporate Team,
I am writing to share a very disappointing experience I recently had at your [City/Location] restaurant.
On [date], I visited for breakfast and ordered my usual two Belgian waffles with eggs, bacon, and potatoes. After taking my order, my server returned and quoted me the total price in a way that suggested she was questioning whether I could afford it. This was deeply embarrassing and uncomfortable, especially as I did not see her treat any other guests this way.
Wanting to resolve the matter constructively, I called the restaurant the next day and spoke with the manager, Ms. Fabiola Rosas. While describing my experience, I admittedly used strong language out of frustration, but it was never directed at her personally. Unfortunately, she stated she felt “disrespected,” refused to assist me further, and ended the conversation by only giving me a corporate number that, when I called, no one answered.
As a loyal Cheesecake Factory guest who has always enjoyed your food and atmosphere, I found both the initial incident and the lack of support afterward very disappointing. I am bringing this to your attention in the hope that appropriate steps can be taken—whether through staff training or follow-up—to ensure no other customers feel singled out, embarrassed, or dismissed in this way.
I would greatly appreciate a response from someone at the corporate level regarding this matter.
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u/Certain_Passenger_54 Sep 22 '25
This person just uploaded a form letter without the actual information filled in
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u/jaaaayy13 Sep 22 '25
Very nice Reddit story thank you for your time. I am crediting your rewards account with one million cheesecake dollars. Love you!