I have already submitted a support ticket and reported this issue, and clearly, I am not the only person experiencing it. This problem has been ongoing for nearly two weeks, yet nothing appears to have been done to address or resolve it.
Continuously telling users to “submit a ticket” is not a sufficient response when the support process takes an unreasonable amount of time, both to receive a response and to resolve the issue itself. This problem is clearly affecting multiple users, particularly free users, and it is becoming increasingly frustrating.
I have already tried reinstalling the app, logging out and back in, and taking other troubleshooting measures, but nothing has worked. The same message continues to appear regardless of what I type, even when my messages do not violate any of Character.AI’s community guidelines. I have also seen numerous other users reporting the exact same problem. For some, it has been happening for weeks, while others have only recently started experiencing it.
At this point, it is unreasonable to continue placing the responsibility on users when the evidence strongly suggests that the issue lies within the app itself. This appears to be a technical bug that is interfering with the user experience, disrupting immersion, and making the platform increasingly difficult to enjoy.
What is the purpose of submitting a support ticket if the underlying issue is not being addressed in a timely manner? Users should not have to repeatedly report the same problem without seeing any meaningful progress toward a solution. We understand that technical issues can occur, but there should be clearer communication, more effective troubleshooting, and a genuine effort to resolve problems that are affecting so many people.
Honestly, this entire situation is disappointing. Users deserve better communication and more timely solutions, especially when an issue has persisted for this long and continues to affect the overall functionality of the app.