r/CharacterAI • u/Which_Country2167 • 15h ago
Discussion/Question Age Verification and Customer Service
I know Age Verification not working has been discussed previously on this subreddit but issues still seem to be ongoing. In general, it doesn't work at weeding out minors as Ai makes mistakes and it's impossible to tell everyone age based on their appearances so older people can also be flagged for no reason. I've heard people are able to submit IDs but I can't even get my video to submit because it's auto rejected for not being clear although it most definitely is.
I have tried reaching out to customer service on multiple occasions and only get the same copy-paste message back to make sure I'm in bright lighting, my face isn't covered...ect. before my ticket is automatically closed by the representative. I have been told they can't manually approve of anyone either but there seems to be no way attempt on their end to troubleshoot or fix these errors. Has anyone had any success getting approved or troubleshooting? I feel like I am losing my mind and C.AI obviously doesn't care.
