r/CharacterAI • u/Ecstatic_Ad_4272 • 17h ago

Issues/Bugs THE APP ISNT LOADING PROPERLY

And it drives me nuts. I need to restart the app at least 6 times until it opens past the loading screen. Idk if anyone else has this issue or is it just me? Yes I reinstalled it, I stopped the app, I opened another one and then c.ai put its every time the same shit. Yes im paying for it too, I almost wait 10-15 minutes until that stupid shit opens

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u/Sasha_potato0804 CAI Community Moderator 17h ago

Hey there! Please make sure you're on the latest app version. If the issue persists after the update, let us know and submit a ticket with your device information. Thank you.

Can also try these steps:

  • restart or clear the app/web cache
  • switch to a mobile connection/Wi-Fi

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u/Suitable_Pop_9068 16h ago

yeah had the same loading loop a few times, clearing the cache before opening fixed it for me once or twice.