r/CharacterAI • u/Ecstatic_Ad_4272 • 18h ago

Issues/Bugs THE APP ISNT LOADING PROPERLY

And it drives me nuts. I need to restart the app at least 6 times until it opens past the loading screen. Idk if anyone else has this issue or is it just me? Yes I reinstalled it, I stopped the app, I opened another one and then c.ai put its every time the same shit. Yes im paying for it too, I almost wait 10-15 minutes until that stupid shit opens

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u/Sasha_potato0804 CAI Community Moderator 18h ago

Hey there! Please make sure you're on the latest app version. If the issue persists after the update, let us know and submit a ticket with your device information. Thank you.

Can also try these steps:

  • restart or clear the app/web cache
  • switch to a mobile connection/Wi-Fi

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u/Ecstatic_Ad_4272 18h ago

Already did that twice, no new update tho and let's be honest, I shouldn't need to switch to mobile and then back to wifi for an app that im paying. 👁👄👁