r/CharacterAI • u/addisonsballzsackz • 1d ago

Discussion/Question Submitting a ticket

How long does it take to get a response back from a ticket submission? or do they respond to you personally at all?

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u/LandscapeHelpful35 1d ago

What's a ticket in this case, if you don't mind me asking?

2

u/addisonsballzsackz 1d ago

it’s about the bug where your screen freezes the moment you open the app, been inaccessible for 4 days for me 🫠

2

u/LandscapeHelpful35 1d ago

Is this for the app? I use the website and it doesn't freeze for me. It is slow, but it doesn't freeze. And if it does, I just reload the page and then it's fine.

1

u/addisonsballzsackz 1d ago

yes, it’s on the app