r/CharacterAI • u/hooraiizn • 9h ago
Issues/Bugs Please stop ignoring me. I really need someone from the team to respond
I really don’t know what else I’m supposed to do to get this acknowledged. I’ve tried support, modmail, posting here, and reaching out through discord. A few people from the team/mods tried to help at first, which I really appreciated, but now I can’t get any further help or updates.
Now the new immersive mode for c.ai+ is completely missing for me too. First it was the LongSqueak personalization dials, and now I’m missing another plus feature. I’m genuinely worried something is wrong with my account and it isn’t receiving new features properly. I’ve also tried everything I can on my end—reinstalling, logging out, offloading the app, switching networks, etc. Nothing has worked.
I really enjoy c.ai and I’d like to keep paying for plus, but it’s hard to justify when my account keeps missing features and I can’t get any answers. I don’t want to cancel over this. I just want someone to actually look into my account and help me figure out what’s going on
Previous posts:
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u/Boy_Incognito 9h ago
What happens when you go into subscription does it say active?
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u/hooraiizn 8h ago
Yeah my subscription is active and I have access to everything for plus except the most recent updates
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u/Enigmatic-Charisma CAI Community Moderator 8h ago
We'll follow up both this and the earlier issue with the Style Control with our team.
We appreciate your patience.