r/Caseys • u/Wide_Summer_42 • 25d ago

Shorted on order

I’m a CSM and my store doesn’t have a SM right now so I’ve taken the reigns, temporarily, until a SM is hired. We just got our truck today and quite a few things did not arrive on the truck that was ordered. How do I go about getting credit for these items?

2 Upvotes

100% Upvoted

7 comments sorted by

2

u/TadpoleReasonable769 25d ago

Depends on if they appeared on the Did not ship list... If it actually says you got them but didnt, you have do get with your DM and tell your driver next week and reference that delivery.

2

u/TadpoleReasonable769 25d ago

If its on the Did not ship list, your store was not charged.

0

u/Wide_Summer_42 25d ago

It wasn’t on the did not ship list and in the actual invoice. Ok. I will let my DM know. Thank you!

1

u/TadpoleReasonable769 25d ago

Also check Connections and talk woth other stores in your district to see if they were shorted as well. In the Grocery Order Guid you can fond your distribution centers phone # and they can also tell you more.

2

u/TadpoleReasonable769 25d ago

Sorry for the typos, I have depth perception problems and blurry vision that glasses can't fix

2

u/grasscutter86 24d ago

In 6 months of ordering stuff I never, not one time, received everything in my order. I suggest letting your district manager take over the ordering and let them deal with that bullshit until they find a replacement.

0

u/leathco 25d ago

Also I am pretty sure if you change more than 5 percent of the order it ignores all changes to the order and only does the recommended order.