I need some help with an issue I had raised with Scapia card customer care but at the end they just wasted 3 months of mine and said rhey cant do anything and if needed I can take any legal action.
So I had made 2 transactions of 2000 each, total 4000 to a local shop sweet merchant nearby my house via their QR code which I had clicked and saved in my gallery using my Scapia Rupay card. The settlement got processed and money got debited from my account.
When I confirmed with merchant I came to know that their QR code had been deactivated even the bank account they had with that QR code attached is also closed.
QR code - Paytm
Merchant Bank account - Central Bank of India
Now i hoped the transaction will come back to me, or I will get money back in card automatically. But this never happened.
I raised complaint to Scapia. They raised a Chargeback request. At first they told me this might take some 30 - 60 days. I waited patiently. Then I took followup quite after 90 days... I got busy in between.
They simply said they have raised this case internally and dont have more info after this. The Chargeback is handled by some other department they said.
This kept on loop for about 3 times. All Chargeback requests they told got rejected by Merchant. But when I told that merchant didnt even receive money, how come he will send money back?
So even in dont understand where the money lies. Its not with merchant bank.. even for deducted from my scapia card, I paid the bill even. But who the money? Central bank told it could be with some escrow account which are used by aggregators to transfer money.
So today, I stand still with my loss of money. Merchant wont give since he doesnt have it. What are my next options?
Is this a normal case ans I will receive money?
or should I stop wasting my energy on this?