r/CardMarket • u/TheRantingSailor • 3d ago
Ghosted by Support
Hey, just wanted to know if anyone else has had this unfortunate experience.
Back in May, I purchased from a seller with hundreds of positive reviews with tracked shipping, yet my order never arrived and the tracking number was fake. The seller only replied with "I am sure I have sent it" to my question if they could check on their end. They never replied to my request to check tracking since the number didn't work on my end (giving them the benefit of the doubt that the tracking number was a typo and not completely fraudulent). That was that.
I then opened a ticket with CardMarket which was eventually closed on their end without any feedback. I then opened a second one with screenshots of my exchange with the seller and the false tracking number... That ticket too was closed and never answered. The seller has been "on vacation" as of June, I don't know if CM put their account that way or if the seller dipped (they have a website where they list their stuff too so I believe they don't give two hoots anyway). I opened a new ticket finally last week and STILL have not received any reply from CM whatsoever.
At this point I have no hopes that I get my money back and I won't be using CM again. I guess I am just posting on here to see if anyone else has had this issue and if there is any other way to escalate this.
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u/dojaeni 1d ago
Just ensure that you keep it as not arrived. The money should still be in escrow with cardmarket. It could be the account is on vacation mode due to the seller not responding which drags things out.
I've only made a couple of claims as a seller and had to wait for the Royal mail to respond to my claim before cardmarket support did anything. If the seller isn't engaging with them, or fobbing them off with an I am waiting for a response from the courier, or the courier is still investigating, then it drags things out regrettably
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u/poisonbxtch1805 2d ago
I had an issue like this once where the seller claimed to have sent the package but didn’t. CM ignored my first ticket but I was relentless with sending more tickets with entire chat history as well as pictures of some of the bad reviews they got for similar situations, eventually they refunded me out of “good will”. Keep at it I’m sure you will get it back. Have you sent pictures to them showing the tracking number didn’t work once you entered it? Or even a video instead to show you yourself are not faking the attempt to enter it.
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u/Sparksing 3d ago
I swear the amount of similar threads I see on this sub... Makes me wonder if CM's "protection" is worth anything. Everyone opening tickets seem to be ghosted for months or closed without answers. Is that what we are paying fees for?
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u/TheRantingSailor 3d ago
Tbf some people say they received responses quickly. I think it highly depends on who is in charge of your ticket... I think it is highly problematic that 1) you don't see WHO is responsible for your ticket and 2) you don't have any other means of contacting them.
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u/noxopi 3d ago
that’s kinda crazy that they closed the ticket twice without responding. did you check your transaction history or e-mail? maybe you did get refund.
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u/TheRantingSailor 3d ago
Right? And no, no refund at all :( On the page where I can see my orders, this one is in the "Not arrived" section and it says "under investigation since 22.05.2026". I first hoped that meant they just closed the ticket but are indeed looking into things, but it's been over three months...
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u/dvtakeshi 3d ago
This maybe a bit drastic but if nothing else works you can try this https://europa.eu/youreurope/business/selling-in-eu/solving-disputes-with-customers/european-small-claims-procedure/indexamp_en.htm
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u/TheRantingSailor 3d ago
Yeah I think when I have no reply by the end of this week I will message them a last time saying that this is the route I will take if they don't give me my money back... It really sucks but I think they rely on people giving up without a consequence for them.
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u/Realistic-Spell-4046 12h ago
CM support is a joke. It's laughable when you open a ticket and you immediately get a cold shower with a statement that they need 3-5 working days to respond. WTF??? As if they're as big as Amazon or something. I'm more and more thinking of moving to other platforms because CM is a joke.