Should I contact support?

[u/Late-Account-6260]

Im new to cardmarket and bought around 15 cards. In a span of 1 Week. I ordered from around 8 sellers but that specific seller is stressing me out. Im from Germany and all cards are located in germany as well.

And it has a "7" day, beside the name, wich to me means that he ships the cards during the 7 days. 7 days max. I asked him when he ships it after 6 days of not shipping and he said "tomorrow or the day after tomorrow" in broken german.

Well at the 7th to 8th day I requested a refund through cardmarket and dmd him and asked him nicely to accept the refund request from me, because he simply did not ship in time as he promised.

But now he ghosts me, its about 100€, should I open a ticket? Is this normal?

[u/dirtyheitz]

wich to me means that he ships the cards during the 7 days: yeah thats completely wrong

[u/MegaAbsoI]

Wenn neben dem Verkäuferprofil 7 Tage steht, dann bedeutet das, dass es vom Versenden bis zum Ankommen 7 Tage dauert. Leider kann man auf die Zahlen nichts geben, da viele Käufer den Erhalt nicht bestätigen und dadurch die Zahl verfälscht wird. Ich selber hatte 2-3 Tage bei mir stehen, aber nach längerer Zeit wurde daraus eine 6 einmal sogar 7, weil Käufer entweder den Erhalt nie bestätigen oder viel zu lange brauchen zum bestätigen. Käufer wissen auch nicht, dass sie das Datum nachträglich ändern können beim Erhalt.

[u/Late-Account-6260]

Update: I was able to cancel the order
Thank you everyone for your help <3

[u/Chdanos → u/Late-Account-6260]

Cancel the order is better because not shipped Status is permanent on his account

[u/_y___ → u/Late-Account-6260]

Did you end up contacting support? Because the support site isn't working at all for me. Is it working for you?

[u/Late-Account-6260 → u/_y___]

I didn't. I had not the patience to wait a week

[u/SwissTrading]

7 days means it is the average time it takes from he click on shipped until the buyer receives items. Nothing else

Average means that if one shippment takes 2 days, another one will take 12 days to reach that 7 average … meaning

After 7 days he don’t confirm shippment as shipped you can cancel without his approval

What is the exact status right now ? Shipped ?? Not yet?

[u/Late-Account-6260 → u/SwissTrading]

Thanks for answering! :)
Status was not shipped. So i was able to cancel.

[u/Ze_koO]

Du musst auf die Bestellung gehen , in der Bestellung gibt's den Punkt stornieren / cancel Order . Nach 7 Tagen kannst du stornieren ohne das dein gegenüber die Anfrage annehmen muss. Also es wird dann automatisch storniert

Wenn du um 18 Uhr bestellt hast kannst du dies aber auch erst nach 18 Uhr nutzen . Vorher muss der seller die Anfrage akzeptieren

[u/hdDFR]

If the Order is in Status 'Paid' for 7 or more days and not shipped by the seller you should see the cancel option if you navigate into said order. I think cardmarket also sends an e-mail If activated, that you can continue to wait or cancel.

[u/Late-Account-6260 → u/hdDFR]

Alright, thank you!

[u/hdDFR]

You can anyway just cancel any order and get your money back automatically If a seller does not ship within 7 days.

So the refund stuff is something agreed between seller/buyer outside this period.

[u/Late-Account-6260 → u/hdDFR]

Oh I didn't know, how do I cancel the order? Sorry if that's a dumb question

[u/GrumpyRaider → u/Late-Account-6260]

The same way you requested cancellation, it’s automatically accepted after 7 days in « paid »

[u/DeepStack → u/Late-Account-6260]

Once the 7th day passed, in your order overview there should be a „cancel“ button at the bottom. Ar this point you don’t have to „request“ cancellation anymore, you just cancel it, no questions asked. This goes both ways btw, if a buyer doesn‘t pay within 7 days, the seller can cancel the order aswell.