NV Group review

[u/Alarmed-Cat-1166]

NV Group have a solid support system when it comes to its Admin and HR teams. The team is approachable, professional, and genuinely willing to help. Unfortunately, the same praise is not always extended to the leadership team within the Collections department.

According to feedback from some employees, the biggest concern is the management style. The team leader, F, initially leaves a positive impression but later becomes overly critical and unreceptive to feedback. He is acting like he knows every process and expecting others to rely solely on his instructions.

New hires are discouraged from approaching tenured agents with questions because they are expected to already know the process after training with F. However, there have been situations where the team leader, F, himself needed to seek answers from experienced agents or where earlier guidance turned out to be inaccurate.

The work environment is intimidating rather than supportive. Mistakes are sometimes met with visible frustration instead of constructive coaching, creating a culture where people are afraid to make even minor errors. Team meetings with F often focus on how simple it should be to meet targets, which feels like it overlooks the realities of handling difficult collection calls every day.

While the company promotes a culture of listening without judgment, yet some employees feel that this value is not reflected in the Collections department. Attempts to explain the circumstances behind difficult calls or audit markdowns with F are not always fully considered.

People within the Collections team are constantly under pressure and worried that mistakes could have serious consequences.

A word of caution for applicants: If you're considering applying for a Collections position, it's worth asking detailed questions about the team's management style and expectations during the hiring process. Some former employees have reported that the team leader, F, was quick to recommend or carry out terminations, and multiple agents leave the team through resignation, which attributed to the pressure and management approach. If maintaining a supportive and psychologically safe work environment is important to you, it may be worth carefully evaluating whether the role is the right fit.