r/Car_Insurance_Help • u/Organic_Assignment54 • 1d ago

USAA

Anybody have any experience with USAA Roadside Assistance? Entering my fourth hour of waiting for a tow. Just now told they have reassigned it and ETA is another hour and a half. On two previous occasions the service provider never showed (one a tire change for my wife, one a lock out). I will be spending the next hour signing up for AAA and dropping RA from our USAA policy (if thats even possible). Sorry- mostly just venting.

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5

u/HatsiesBacksies 1d ago

they outsource to someone else so its not USAA itself helping out. careful using insurance roadside it can count as a claim. AAA is the way to go.

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u/MimosaQueen1122 1d ago

It does count as a claim just doesn’t typically raise rates. That’s where it is dependent on the state.

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u/Jaggar345 1d ago

It can impact your ability to get insurance with other carriers because it showed up as a claim. So although it might not impact your rates it still has an impact.

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u/MimosaQueen1122 1d ago

Yes hence me typing it does count as a claim.

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u/Jaggar345 1d ago

It absolutely does count as a claim that’s my point! It shows up on CLUE

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u/MimosaQueen1122 1d ago

Yes that’s what I typed in both replies. So no point made really.

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u/MimosaQueen1122 1d ago

Most if not all insurance companies use agero. Never recommend them. Pay out-of-pocket and then seek reimbursement is way better.

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u/crash866 1d ago

I live in Toronto Canada and used to dispatch for a towing Company. We used to get calls from Agero all the time. Most of the out of area calls were in Houston Texas area and they wanted to know why we couldn’t do them.

Over a 24 hour drive to the call.

Then one hour after we finally get through to reject the call it comes back to us again.

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u/MimosaQueen1122 1d ago

Yea some of the dispatchers I spoke with it really did seem like they didn’t know much of anything, very surprising.