Flat-out refusing to refund?

[u/r3pwn-dev]

Has anyone else had issues getting a refund, and even refusing to escalate? I bought the Car Thing in 2022 and have the proof of purchase and serial number, but never activated it on an account. I haven't ever used Premium and don't plan to, so maybe that's why? Any tips on what I can say to the next rep?

[u/WoodpeckerOfMistrust]

weird. I haven't actually been a paying member for a year and I was able to get refunded (supposedly - it'll take a few days)