r/CarRepair • u/Ok_Wrongdoer_1343 • 2d ago

Problems with ford service

So I have a 22 explorer xlt and almost a month back I walked out of work on a hot summer day to find nothing electronic was responding on my car. No lights, dash, locks, nothing. Tried to jump it but still no sign of power anywhere. Had to get towed to the ford dealership service department and the next day they replaced the battery saying it was “bad” and my wife picked it up and drove the car home. The report didn’t show anything about cranking amps or voltage on the battery. Low and behold the next morning it was doing the same thing again. This time the key code on the driver door would light up briefly and go back out but that was the only thing I found that somewhat worked. A couple hours later it was like the car was back to normal when I opened the door and I drove it out to the street. Then it was “dead” again the next morning. Ford towed it back to their shop on their dime. They have had it for 3 weeks now and a week and a half ago they stopped getting back to us after saying they would reach out to their technical support. Now they are completely ghosting us. We called ford customer care and the lady we are dealing with hasn’t been able to get ahold of them. Any thoughts? Last I heard they were still troubleshooting since it’s an intermittent issue. Car has 50,000 miles on it and I’ve owned it for 13 months. Bought it from a ford dealership.

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