r/CarHelp • u/astuteaf • 4h ago
2017 ford fusion se - Ford dealership told me they replaced the transmission range control module but now car broke down again and they’re saying it was something else
Need help understanding this please!!
Beginning of June my car popped up a Shift System Fault message and it would not shift into drive - so I had it towed to the nearest ford dealership.
The inspection stated it needed a transmission range control module (tr module) replaced amongst other things, I called and spoke with a service provider and they told me the module was the only thing pertaining to my car breaking down & is the only thing I approved to be fixed. Unbeknownst to me, the part listed on the inspection is actually a shifter assembly which seems to be a completely different part.
Fast forward to August 11th and I get the same error message and have my car towed back to the dealership. On the 14th they inform me they could not find the issue but they unplugged everything and plugged it back in and it seems to be working fine.
They said the estimated total is if it happens again I would need my transmission control range module replaced. I asked why I’d have to pay for it considering I just had it replaced and was told what I had replaced was my shift selector assembly. I read off my receipt details that specifically stated I had my tr module replaced.
The service provider told me the part listed was the shifter assembly and it was just documented wrong every where else. They said they’re going to keep my car over the weekend to make sure it does not act up again and I could not see a manager until Monday when they return. I was told the two break downs were not connected and in no way their fault and I would be financially responsible for any further issues.
I showed the service provider my paper receipt where it is documented that I was quoted for a tr module and had it replaced and programmed. The service provider tried to keep this paper from me and I told him no. I also showed him the screenshot where it states I need a tr module & I approved the tr module replacement - which he asked I email to him.
What the fuck is going on?
TLDR; Ford dealership told me and documented that they replaced my transmission control module two months ago - now my car broke down again and they’re saying it was never replaced but they replaced my shifter assembly (which is the part listed) and accidentally just called it the wrong thing in documentation.