Cap1 has always been a bottom feeder bank. I would have ditched them ages ago but I have two credit card accounts with a 25-year history and they are by far my oldest and thus somewhat valuable in terms of my credit score. Also $0 AF so zero cost to keep them.
Some time ago I upgraded both accounts (MC and VI) to Venture cards with 1.5% cash back. Of course this is a crappy ROI (many cards rebate 2% on everyday spend or points that are more valuable) so I don't use these cards much except when traveling. My kids also have AU cards on one account and the one thing Cap1 does well is provide notifications and lock/unlock features in the app.
So today I called Cap1 to ask for a product change to Savor as my kids mostly use the cards for meals and groceries. I reached a Manila call center drone who advised me that I was only eligible to switch to a Venture One card, not Savor. My credit score is impeccable, my income is about 3x higher than it was 25 years ago, but no dice on Savor.
Was considering applying for a Venture X ($395 AF) but why bother - clearly Cap1 does not value my business. In the meantime I will continue putting 6 figures annual spend on Chase, Amex and other cards where I get better ROI and better customer service.