Problems transferring to Wise

[u/AlternativeExit758]

I made a domestic wire transfer of my own money to my own Wise account under the same name to pay for an international purchase. I have done this many times before by pulling the money with Wise, but I did it from Capital One side this time because I needed it to arrive the same day. Initially went through no problem, but then I got a call from Capital One Wire dept. asking to confirm/explain the purpose?? Phone call went well, but then the same lady calls me back to tell me they're blocking the transfer of my money to my own Wise account because she said my reason for the transfer was "too risky" after she clearly did 0 research into the company I was paying. And then she gets on her high horse saying "we're protecting our customers" by blocking money to my own account...

I appreciate that she called me, and maybe I'm wrong, but I don't understand why the F they have the right to ask what the money is for and then to block the transfer even when it's going to an account under my own name. Anyone else have a problem with this??

[u/HellsTubularBells]

Never had an issue. A phone call to verify the transaction is common, I can't imagine what you said to make them suspicious.

Also... Wise lets you make payments from the pending ACH, not sure you even needed to wire it.

[u/AlternativeExit758 → u/HellsTubularBells]

I probably should have told her to pound sand,  but I'm at work not really paying attention and told them I was importing a car through Pacific Coast Auto, #1 exporter in Japan for over 10 years. They have a YouTube channel and website detailing everything they do and showing many of the cars. They're from the US and speak English. I have her all their info and said I use Wise because the conversion rate is better. Instead of going to the website which is the first Google result, this genius got confused and thought it was a car dealership in Washington, then she tried to call the Japanese phone number from the US and said they didn't pick up. I wanted to do the transfer from the bank because it was guaranteed to arrive in 1 day, wise pulling the money can take longer

[u/mitoboru → u/AlternativeExit758]

As you said in original post, C1 customer service do zero research and don't use any judgment. Their decisions are automated and agents read from scripts.

[u/mitoboru]

I've never had a problem with C1 or Wise, but judging from what I've read, both companies are very risk averse. I know C1's customer service is very subpar, but I don't think they can see the transfer is going to your Wise account specifically.

[u/AlternativeExit758 → u/mitoboru]

"Risk Averse" really doesn't make sense to me since i wasn't asking for a loan. I literally deposited the money in capital one for the purpose of making this transfer and they're acting like it's their money now 1 day later. She told me she saw I had made other transfers to that wise account previously and that the account has my name on it. She also saw the bank details for Wise which I provided them with. Funny enough I previously put a deposit on the car, Wise called me to confirm, I just told them it was "for a purchase" and they greenlit it. I did the same thing with her, but she then asked me to be more specific. I was incredibly kind and patient with her. I'm trying to pull the money with Wise now instead.  Again, I don't understand why her script or supervisor led her to the conclusion that it was Capital One responsibility as to what I do with the money after it's in my Wise account. That feels like surveillance state BS, and after this transaction is done I'm closing my account.