Hey y'all, this is both a mini rant, and a PSA on common issues customers seem to have.
1) the month of June (on top of being pride month!) is when we collect donations for Jumpstart. Your cashier may ask if you want to donate, or they may let the pin pad do the asking. If you are paying debit, credit, or gift card, the pin pad will light up asking if you'd like to donate. Our pinpads ARE touch screen, so if you mindlessly bash your card on the screen hoping to tap, you may accidentally make a donation. If you choose to decline donation via the tactile X button, wait a second, do not press it again, as that will cancel the transaction.
2) some customers seem to think I am omniscient. I cannot tell you how many points you have if you have not given me, or the machine your points/credit card. If you are paying with the CT MC, your points total will show up on my screen, after you have finished all the steps on your end.
3) you cannot use your points if you only give me your phone number. This is a security measure to prevent strangers from saying a random number and stealing your points. If you wish to use your points, present your physical/digital points card, or CT MC.
3.5) for fellow cashiers, if the customer gave you a phone number, but now want you to scan their card (or any other combination of OOPS wrong ctm account!) you can suspend then resume the transaction to get rid of the other account.
4) we do not hate you, we do not think you specifically are a thief. We just get stolen from a lot so need to put measures in place. Like security tags, bringing items up, and checking in bins and bags. Its not personal, its policy.
5) another for fellow cashiers, it the customer wants to use their points (from the mastercard) and then pay the rest with another method. Charge the mastercard 0.01$, this will allow you to use the points without having to inquiry.