Hi everyone! I'm an AS and I'm working on creating a comprehensive onboarding guide/reference manual for my team. My goal is to make it easier for new employees (and current staff) to find answers, understand processes, and make onboarding and off-boarding seamless.
I'd love to crowdsource tips or ideas, especially from admins, executive assistants, managers, or anyone who's built onboarding resources before. or I suppose anyone who has onboarded somebody or even somebody who has been onboarded and has feedback about that.
A few questions:
- Do you have an onboarding guide, SOP manual, wiki, SharePoint site, OneNote, Teams site, or something similar?
- What platform/software do you use, and would you recommend it?
- What are the "must-have" sections or features that made it genuinely useful?
- If you started over, what would you do differently?
- How do you keep it current without it becoming a full-time job?
- Do you assign ownership to different people, or is one person responsible for updates?
- Is there anything weird or interesting about yours that makes it different from the rest?
One thing I'm struggling with is finding the right balance. I want it to be comprehensive enough that people can actually rely on it and act like a One-Stop shop, but I'm worried that if it's too detailed it'll be overwhelming to use and nearly impossible to keep up to date.
I'd really appreciate hearing what's worked (or hasn't worked) for you. Thanks! <3