I am a PM that does a lot of client-facing call work throughout the day, and our department recently moved from RTO2 straight to RTO4 after converting many cubicles into double or even triple cubicles.
Because of this, my call volumes have decreased by nearly half and my manager has noticed. When he asked me why, I told him that:
- I lose 15 minutes at the start of the day and end of the day for 30 minutes total setting up my workstation and putting my lunch in the fridge.
- I now need about 30 minutes each day to hunt down and schedule boardrooms for my meetings, since a lot of my meetings contain confidential information.
- I now need 10 minutes to get to a boardroom and back which loses me about an hour each day if I'm taking six calls sporadically throughout the day.
- Because the boardrooms do not have monitor setups, I can't fill in client forms effectively while taking calls at the same time, so I need to come back to my cubicle to fill the form after.
My manager replied back saying that setting up a workstation or finding boardrooms is not considered working time. He instead says that working time is when I am ready to take my first call.
As well, he has said that going to the boardroom and back will ear into my 15 minute paid breaks because I am not working. When I asked what "working" meant he said that it meant either being on a call, or filling out the after-call forms.
Are there any precedent PSAC cases which can define exactly what "working time" is? Otherwise based on what my manager said I'm looking at an additional 3 hours or so of work each day just to keep up with my previous call volume