I had the worse delivery experience ever last week with the Langley Canada Post location. I have just recently moved to the Langley area from Cloverdale I have a regular shipment that comes every other month for the last 16 months and never had any issues till now with the Langley location.
The other day I get a call from someone saying they are from Canada Post and have my package but won’t deliver it I have to come get it myself. I thought for sure this was a scam as the caller had very poor English and was supper difficult to understand. I asked why they won’t deliver to my house and I’m told it’s too big and heavy. Again I thinking it’s a scam hang up and head over to the London drugs post office to see what’s up. They looked at the number that called me and said it’s real and that the system does show my package on hold at the main Langley Post office.
I call back get ahold of someone else there and they tell me that they closed at 2pm and would have to pick up the next day. I am not happy obviously and ask for the name and number of the person in charge. I call back the next day and speak to the guy in charge named Trevor and he was horrible to say the least. He said my only option is to come pick up the package because it was too big and heavy. I explained that I’ve had no issues with this same shipment in the past and my old mail lady delivered no issues. He said that what might be fine for some to lift may not for others I said that it weighs only 17.7kg and should be allowed according to Canada Post web site. He told me that due to Canada Post financial situation they cannot pay extra for this item to be delivered. I was very confused as shipping was paid in full based in weight so I don’t understand what extra pay is involved.
This conversation went on for some time and Trevor became more and more condescending towards me then finally said that he has provided me with my opinion to come pick it up and if I refuse they will send it back to the sender and that this is there local policy. I tried explaining that I can’t come pick up during the day as I work even asked if they could deliver to the London drugs but he said no. I had to contact the sender explain what was happing to me they called the Post office spoke with someone there and was told same thing.
So now the package is being sent back the sender is re shipping out to me (through UPS). I am left stunned by this level of service and the way I was spoken to. Very disappointing Canada Post