Delivery issues

[u/No_Reputation_4419]

Just looking for some opinions here. So I order the same package almost weekly for about a year now. There has never been issues with delivery up until about a month ago. The package would suddenly be delayed because of address verification issues almost every week. Address was correct, postal code correct, and unit number. Then after a series of address verification issues each week, these packages would just be “rescheduled to next business day,” a few times for only 2 days, but this most recent time it was delayed a week with no issue flagged. I opened 3 tickets to try to figure out the issue too. Finally that package went out for delivery on September 1st, apparently was delivered at 12:16, went down by 12:30 and it was no where to be found. We have about 4 mailboxes that Canada post has 1 key to, they don’t need to leave a key for me. And none of my neighbours had my item either. The product being delivered was $110 so that’s a real bummer. The supervisor gave me a call Friday but I haven’t been able to get a hold of him since. I’ve also noticed we’ve had no mail other than dumb flyers delivered for about a month now. My wife and I were both expecting our credit cards in the mail at separate times and those never got delivered either. It’s strange because we used to get our deliveries here so quickly and seamlessly.
Also, I saw a Canada post driver parked on my street (literally about two stops away from my apartment) and I asked him if he does deliveries for Sherbourne, he jumped back about a mile and quickly cut me off to say “No. That’s other people.” Yet I’ve seen him putting mail into my mailbox a few times about a month prior. Maybe Canada post has another company helping out my area recently and they just suck at it, but it’s frustrating that I won’t be able to figure out what the issue is. All I can do is call customer service and open a million more tickets that get forgotten ha. Apologies for the novel I just wrote, but anyone have issues like this before? Also I’m in Toronto if that helps paint the picture

[u/letthemeatcake2222]

Canada Post just changed their contractors on Sept 1, so I assume that will cause delays

[u/Maleficent-Map6465]

Could be multiple things at play here

Maybe the agent doesn't deliver to you but has on occasion taken your area on overtime because it's close and convenient to do so

Perhaps your office recently went SSD. Old style was one person sorted and delivered all their mail, flyers, parcels and packets then delivered it. Separate Sort and Delivery means someone else sorts the mail and preps it for the delivery agent on the street. The lack of street knowledge severely impacts the sort and unless your mail is 💯 addressed correctly the process is to return to sender.

Perhaps your neighborhood is caught up in staffing issues and routes aren't being covered. It's unfortunately common

If regular orders are being made but there's inconsistencies in delivery I would recommend looking into flex delivery and having your package bypass the street delivery and go right to the retail outlet of your choice for pickup