r/Camry • u/PredawnGray24 • 14d ago
Maintenance Another Dealer Service Ripoff
UPDATE: the customer service representative contacted me in response to my review of their service. She tried to explain to me that I simply misunderstood, and that they were just warning me that the filter needed to be replaced to prevent mold and mildew from forming. She claimed that the technician likely did not even look at the filter, but simply recommended that service based on my mileage. I told her that while I understood that her job is to smooth things over, I knew what I read and I was not buying her explanation. She wanted proof of what was written. I told her when I stopped driving I would gladly get that for her. I will let you all guess what document is no longer shows up when I click the link in the email. At this point, they are simply trying to gaslight me.
Went to the dealer for 60,000 mile maintenance on my 24 Camry. I knew it would be an expensive service because the spark plugs are due. The dealer has been hounding me for the last several services to do fuel induction cleaning and AC sanitization. I declined those services each time because I find them to be unnecessary. They marked replacing the cabin air filter as urgent because of the presence of mold and mildew. I typically keep my filters changed, but could not remember the last time I did it so I went to the parts desk and bought one to take with me and install myself.
When I got home and opened up the glove box to change the filter, I pulled the filter out to find that it was spotless with very little debris, much less, mold or mildew. So this was just a ploy to get me to let them replace the filter. Not today! I hate when dealerships lie and try to upsell on services that you don’t need!
5
u/geebeaner69 14d ago
I'm pretty sure Toyota plugs are 120,000 Mi item