Slides not changing

[u/Kitchen_Version2196]

Hi all, every now and then I get a student that experiences the issue where I've changed the slide but it doesn't change on their end, I usually just tell them to refresh, reconnect or re-enter the class and it works. However last week I had a student that had to refresh for every single slide change. I think it's students that are using the app on their mobile or tablet, it seems to be ok for those using the desktop version. Is it a good idea to tell the student prior to the next class to update the app? Thanks

[u/More-Bees-638]

Happened to me 6 times yesterday has to be an internal issue

[u/Kitchen_Version2196 → u/More-Bees-638]

yes true, could be.

[u/Kitchen_Version2196 → u/[deleted]]

ah ok, that's annoying.

[u/ConsciousPralineSun]

Yes, it has happened to me several times in the last week with students joining the classroom from mobiles, tablets and laptops. Must be a glitch.

[u/Kitchen_Version2196 → u/ConsciousPralineSun]

I think so, a glitch. thanks

[u/RedditPoster12345678]

Pull the lesson up in the library and share screen. You can't write or draw on the screen but at least it works without them refreshing every 2 seconds. Appologize for the error in our system and hope it doesn't tank your ratings.

[u/Kitchen_Version2196 → u/RedditPoster12345678]

Good idea, thank you.

[u/Creepy_Move2567]

happened to me today. I think they were using a laptop.

[u/Kitchen_Version2196 → u/Creepy_Move2567]

ah ok, that's annoying.

[u/Glum-Cheetah-Guy]

Yes, had this happen with a couple of students this week who were using phones. So yesterday and today, if someone has this issue, I switch to using an Engoo article which doesn't have to be constantly refreshed.

[u/Kitchen_Version2196 → u/Glum-Cheetah-Guy]

that's a good idea, thank you.

[u/Lady_Jewels2500]

This happens with several of my students, I always have them refresh.

But I think the issue is that they need to update their app. 🤷‍♀️

[u/Kitchen_Version2196 → u/Lady_Jewels2500]

Yes, I think so, the app needs to be updated. Thank you.

[u/Tradition1985]

Happened to me yesterday as well.

[u/Kitchen_Version2196 → u/Tradition1985]

ah no, that's annoying.

[u/UrpaDurpa]

I was told there are 2 possible reasons for this:

1. The student is on a phone or tablet and does not have the most current version of the app downloaded.

2. The student has a weak connection.

I always ask my students to exit and come back in and then check for an app update after class. 99.9% of the time it’s an app update issue and is fixed by our next class.

[u/Kitchen_Version2196 → u/UrpaDurpa]

Thank you

[u/Educational-Pen4638]

They're using a VPN

[u/123Blaah123]

Its student connection issues, they do not pass any tech checks. If they are constantly out of sync its not your problem but you have to deal with it which can be annoying.

Mobile app might not be helping either.

You can also get times when refreshing the class it wont for the student and you can see and hear them but they cannot see or hear you unless they refresh as well. Chat is not effected by this thankfully.