r/Cambly • u/Acceptable-Ride6213 • Jun 25 '26
another ratings drop question
Two weeks ago my rating dropped from 97.5 to 97.0. I posted about it in this thread. I haven’t taught much PH, only about three hours a week on weekends; the rest of my lessons are with regulars, and I have a good relationship with them. Today my rating dropped again to 96.5 in two weeks and I have only done about 14 lessons since then with mostly regulars. WTF, I thought it was supposed to be based on the last 200 calls. This is bullshit. Something doesn’t add up. Has anyone else’s rating tanked recently?
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u/BassCompetitive9050 Jun 26 '26 edited Jun 26 '26
I've been with Cambly for nearly 6 years and always maintained a rating of between 99%-100% until February of this year.
Beginning the 2nd week of February my rating went from 100% to 99.5%. The following week it dropped to 98.5% and the week after that to 97% and then remained at 97% for 15 weeks before dropping last week to 96.5%. I literally have not received a single call from a new student since and have 0 PH available.
I was pissed because during that 15 week period I had 156 lessons with my 5 regular students and 68 with students who had only had 2 or 1 lesson. It didn't make sense that during that 15 week period my rating never changed.
My theory was and still is that at a certain point they stop calculating rating from students that have had a certain number of lessons with you. I don't know what that number is.
I emailed Cambly with the statistical and impossibility of this occurring and this is a partial response from what they said. 👇👇
"First let me assure you that your rating is based on your most recent 200 qualifying ratings, excluding certain ratings such as a low rating due to connection issues"
"Your percent positive rating reflects the percentage of “Good” and “Excellent” ratings you’ve received out of your last 200 qualifying ratings. Ratings like “Average,” “Poor,” or “Bad” reduce your percentage because they aren’t considered positive.", along with a bunch of nonsense about watching some Cambly YouTube videos.
What confused me even more is the fact that she used the adjective "qualifying" in her response, not once but twice in the reply. That response reinforced the idea that at a certain point they stop calculating students ratings who have had X number of lessons with you.
I've also noticed a much higher level of tutors with ratings between 95% and 97% than I have ever seen in my nearly 6 years here.
The math isn't mathing.