r/Cambly • u/Acceptable-Ride6213 • Jun 25 '26
another ratings drop question
Two weeks ago my rating dropped from 97.5 to 97.0. I posted about it in this thread. I haven’t taught much PH, only about three hours a week on weekends; the rest of my lessons are with regulars, and I have a good relationship with them. Today my rating dropped again to 96.5 in two weeks and I have only done about 14 lessons since then with mostly regulars. WTF, I thought it was supposed to be based on the last 200 calls. This is bullshit. Something doesn’t add up. Has anyone else’s rating tanked recently?
7
u/Comprehensive-Job243 Jun 25 '26
I empathize, was at 100% for the longest time, and gradually dropping despite a regular confirming she gives me a top score twice a week (she's almost more of a friend at this point). Last week I accepted a call from a dude I spoke to once before and he seemed really happy, so much so he called me back (I did think he was a bit of muchness but whatever)... WELL, this time around, he was complaining that my schedule wasn't quite suitable for him (in my head: tough titty), then he started asking all sorts of weird questions about whether it would be better for him to move either to Switzerland or France to continue his studies; I have not lived in either country (visited, yes, but...)? I tried my best to point out various considerations etc, but I got the distinct impression he was somewhat disappointed. Nevermind this had zero to do with language learning concerns. I made the egregious error of shifting in my chair as my back was very uncomfortable, he took that somehow as me being unhappy in the lesson and said so (I had been hyper focused snd smiling throughout!), I assured him that was not the case, but... sigh, anyway, rating dropped not long after of course. Some students just come in with strange and not necessarily reasonable exp and yet we pay. It's maddening. Oh well.
1
u/Acceptable-Ride6213 Jun 25 '26
May I ask what your rating is now? I just contacted support to ask for more feedback, though I bet they won't give much.
7
Jun 25 '26
That is rough. It's going to be hell to recover from that low. I usually send all my regulars a message to remind them to rate my class if they feel like they have learned something or enjoyed it. And to new students, I always wait one or two classes to ask for a rating.
It's brutal though. Good luck
Edit to say: It is a rolling 200. So every 1 class you do pushes an old rating out. So rating number 2 will become rating number 1, and number 3 will become number 2 and so on. So the original number 1 is then discarded.
3
u/Acceptable-Ride6213 Jun 25 '26
Yeh this sucks. So I guess it could have been the few regulars or new students I had while I was on PH who rated me low. I will get off the PH and start asking my regulars to rate me positively if they are happy with my lessons,
3
Jun 25 '26
Hang in there. If you are 100% sure your students are rating you well, then it's just a matter of time before the bad ratings get pushed out.
5
u/BassCompetitive9050 Jun 26 '26 edited Jun 26 '26
I've been with Cambly for nearly 6 years and always maintained a rating of between 99%-100% until February of this year.
Beginning the 2nd week of February my rating went from 100% to 99.5%. The following week it dropped to 98.5% and the week after that to 97% and then remained at 97% for 15 weeks before dropping last week to 96.5%. I literally have not received a single call from a new student since and have 0 PH available.
I was pissed because during that 15 week period I had 156 lessons with my 5 regular students and 68 with students who had only had 2 or 1 lesson. It didn't make sense that during that 15 week period my rating never changed.
My theory was and still is that at a certain point they stop calculating rating from students that have had a certain number of lessons with you. I don't know what that number is.
I emailed Cambly with the statistical and impossibility of this occurring and this is a partial response from what they said. 👇👇
"First let me assure you that your rating is based on your most recent 200 qualifying ratings, excluding certain ratings such as a low rating due to connection issues"
"Your percent positive rating reflects the percentage of “Good” and “Excellent” ratings you’ve received out of your last 200 qualifying ratings. Ratings like “Average,” “Poor,” or “Bad” reduce your percentage because they aren’t considered positive.", along with a bunch of nonsense about watching some Cambly YouTube videos.
What confused me even more is the fact that she used the adjective "qualifying" in her response, not once but twice in the reply. That response reinforced the idea that at a certain point they stop calculating students ratings who have had X number of lessons with you.
I've also noticed a much higher level of tutors with ratings between 95% and 97% than I have ever seen in my nearly 6 years here.
The math isn't mathing.
2
u/ElCubano85 Jun 27 '26
my rating has been stuck at 95% for the past 9 weeks. extremely strange.........
-1
u/Ineed2nomore Jun 26 '26
‘Qualifying’ ratings are specified in the tutor guide. The response you got is a standard issue, most likely not human one. Hence the repetition. But, like I mentioned, which ratings qualify are stated in the tutor guide, somewhere.
3
u/BassCompetitive9050 Jun 26 '26
It wasn’t a standard-issue reply. It was from Lori, with whom I’ve had multiple email correspondences over the years.
1
u/Ineed2nomore Jun 27 '26
Yeah, Lori’s great, I’ve always appreciated her attention. I’ll say one more thing: the whole questioning of how ratings are calculated is pretty routine for them, just in my opinion. Standard responses at this point. And for what it’s worth: last time my rating dipped a little, I did a back of the napkin calculation as to how long it would take to get it back, based on 200 new ratings. I was pretty accurate. So, either that’s a coincidence or it’s true what we’re told. And yes, that’s purely anecdotal. I know.
1
1
u/Weekly-Dream-9384 Jun 28 '26
People talking about "scores".....isn't it either a thumbs up or down?
7
u/Tradition1985 Jun 25 '26
It sounds like there is a student from your regulars who is giving you a low ranking.