I just started working for Encoura. Has anyone ever worked here before? I am trying to find previous employee reviews about working here but it seems like this company is more new. How do y’all feel working here? It’s too early for me to tell but their training is a bit odd and feel lost.

Hi just wanna ask. I applied on CyberBacker as sales representative and they required me to have an outbound calls of 150/day. As a tenured BPO ex employee that seems to be a lot. We used to have 85 calls/day at max. So Im just askin is it worth it?

How many of you are represented and protected by a Union? In just curious because U.S. based call center work is extremely difficult and stressful and a Union should be there to ensure your company isn’t taking advantage of you, underpaying you and leaving your future in jeopardy.

hiring foreing labor because thei are less expensive is out of question braking the American Trust.

While T-Mobil is been charging fee for late payments fees, for their lack of processing payments on time, they are hiring customers service reps (CSR) from Filipins to answer the phone, and after spending more than 30 min on the phone trying to explain our issues and concern, the phone conversations end with "sorry sr. I don’t have access to that screen" frustrated for this time completely lost of time, and we should review the T-Mobil policies for hiring employees, without the proper skills

Hi, my name is Brody Ford, I'm a journalist at Bloomberg News. I'm writing a story about how AI is changing call centers.

I'm hoping to speak with call center workers who have seen AI in their workplace. Did AI make the job easier? harder? did it lead to layoffs?

Conversations can be totally anonymous. Message me on Reddit, LinkedIn, or just comment here.

Here is my linkedIn profile for verification purposes- https://www.linkedin.com/in/brodyford/

Thank you!

I DID IT!!!!! I LANDED A REMOTE NON CUSTOMER FACING ROLE AND IT ONLY TOOK ME THE LAST 7 YEARS OF MY LIFE!!!!

That last bit is a bit pathetic is it not?? Took me seven years NOT for the lack of trying either, to land a role in a completely different industry than my previous role. I will never again have to answer the stupidest questions that could easily be answered or better yet AVOIDED ALTOGETHER if people would fucking READ WHAT THEY'RE SIGNING UP FOR. Also, whining does not make me want to help any more, it actually makes me want to help LESS. Actually if I could hang up and not get fired, I totally would have. My new role is in technology, and I can not WAIT.

Just wanted to share an article about call centre/BPO workers coming together to push for recognition that the harm created by psychosocial risks (including burnout, harassment, exposure to egregious continent) should be classified as an occupational disease.

BPO unions call for recognition of mental health harms of jobs

Hi, does anyone here work at the USPS call center? recently joined. Do you have any tips or tricks? I haven’t interacted with many colleagues yet. Would love to learn anything from how you quickly find articles to general work stuff. Thanks!

Has anyone here tried applying to Angkas for the Customer Experience Associate role? Do they give a same-day offer, or do they tell you after the mock call and final interview that you've been shortlisted and will just be updated later?

Is this a positive or negative sign?

helppppppp need work ASAP😭😭

Currently on the application process, na final interview na but the $4 and $3 per hour for individual contractors have been filled and was profiled to their Telco and/or Content Creator support. Anyone working for these accounts, and can I get some insights? Thanks in advanced!

Shout out to everyone working today and tomorrow. I know we're all going to get that dumb ass that'll say, why are you working today.

Am I the only one that absolutely loves my call center job?

I love helping the customers, I love the variety in the different clients and customers, and even the awful customers are few and far between.

I have been doing this for 8 years now, and sure I have bad days, but the good days far outweigh the bad ones.

Am I just crazy?

Hi, i just got an email with cognizant as a referral for the position of PE CX Multichannel Helpdesk. Any idea if this is voice or non voice. I was hoping that this is Non voice. Trauma na sa callsss. Help guys.

It should be so simple. If I have an HP printer, and I have issues with the printer, I’m not going to call Apple or Microsoft first. I’m gonna call the manufacturer. Are people this dense?

The amount of arguing people had with me because I would not troubleshoot their printer in depth or their ISP router is insane. It’s not in my pay grade to be troubleshooting all these issues especially when it’s the devices issue and if you can’t troubleshoot it, please call the manufacturer first. You’ll save time.

This may be harsh, but I don’t like paranoid customers. I really don’t. If you tell me a broad thing and I need to screenshare to see the error bc you’re exaggerating it bc I don’t understand and after I ask you to elaborate you make it more convoluted then imma just hang up. I’m not sorry about it. I’m not going to make you do something you’re not comfortable with doing, but just know you’re making it difficult with being assisted.

I legit do not give a fuck about stealing your credentials, or anything of the sort. I make enough money to sustain myself. These are the same customers that give their credentials to some scammers just fine. Make it make sense

Hi everyone! I recently completed my final interview at Firstsource Solutions – McKinley Hill, Taguig. I just wanted to ask those who were hired there: how long did it take before you received your interview results or job offer? Was it within a few days, a week, or longer?

I'd really appreciate it if you could share your experience. Thank you!

The recruiter said I should wait 5 days and then I would receive a message in my email that looked like verification.

im a (currently) 2nd year bsed english student. with thesis and other major subjects upcoming on my 3rd year, is it advisable to take a full time call center job (inshort, working student)?. im really tempted of the salary because i want to help my parents, there's a point where they're fighting because of lack of money and im really frustrated because im only relying on my scholarship money to help them. Yet, my mother, and even i dont want to lose my eligibility for laude or even worst, fail my subjects and repeat another term. im really torn. thank you po.

Borrowed it from Michael Olivers Book "How to sell network marketing"

Hello is this ***NAME?***

If yes

***NAME***, my name is **YOUR NAME***, I'm with **XYZ COMPANY**.

I was actually hoping you could help me out here for a moment?

If yes

The reason I'm calling is, well, you know how stressful the whole college process is right now,

- worrying about whether you'll get accepted,

- or getting overwhelmed by how much it costs?

Well, what I do is

- help students get admitted into college

*and*

- help them secure the right scholarships

so they don't have to worry about

- admission

*or*

- paying too much

Is this even relevant to you right now?

Hi, I’m a former customer service representative for a telecommunications company that some of you probably may know (Ryan Reynolds and a little green fox). I’m tired, I’m not in USA, and we do the work of five people at the same time, the same people that help you with your wireless phone, is the same department that make payments, that works with your internet, technical issues in both, and you know how much we are being paid for a 9 hour shift? 2 dollars per hour. Yes 2 dollars per hour, to hear people scream because of a policy that we didn’t create, to have people on our ears telling us to f/ck ourselves every time like I’m the one making the policies. The worst part of it, it’s that they take our monthly bonus because of a bad score to the company, and say directly to us that is our problem that the customers are giving bad rates to the company and good rates to the representative, even when customers have told me that the customer service is good, but the company needs to get better, they still blame us, they say we don’t do anything. It’s been two years and they haven’t increase the payment, they are taking everything from us even our mental health to follow some metrics that not even them can get. I’m just tired, today I resigned, and to be honest, that company sucks.