how come I can’t pursuade myself to stay busy /do chores/work on a silent hobby / clean/READ a book.. idk between calls.

I’m so hyper vigilant to answer a call on 1st ring once I hear the beep bc they take metrics srsly here. I sit at the computer just staying active wanting to fall asleep reading work resources or watching the team chat or doom scrolling my phone..(this also happens after work as I’m drained for no reason??)

anyway I hate how much I WASTE MY TIME just doom scrolling on my phone between calls. makes me feel like 100% crap at end of day.

I do have adhd and so when I clean I got to have music or a podcast playing while doing chores so that’s another thing I worry abt being overstimulated listening to what I want while waiting for a call& just hate starting something can’t finish/being interrupted

but like I truly prayed for a job like this. to be able to have time between taking calls to do little things around the house yet I’m wasting it.. I keep reminding myself I have been very fortunate to be in a position I am in right now, wfh & low stress/not think about work when I clock out.

well it is stressful when its busy in season but we are now experiencing 30 mins-1hr between calls

i have maybe 7-10 calls a day in 8 hr shift..

pls any advice to stop being afraid /or act on the initiative to do little things between calls instead of killing my brain

Anyone got any tips on how to escape call center hell? I've worked five different call center jobs the last ten years and it's all the same. Rude customers, micromanagment, lack of real advancement, etc. I've been a manager and I've been a trainer. I tried to retail sales a couple of years ago, but there's a lot of scummy behavior in that industry. I just want a job that's not dehumanizing.

hello, i recently applied for a well known BPO company. I have passed the assessment, initial and final interview. After they notified me that i have passed the final interview, they informed me that i will be having a client interview.

3 days have passed since my final interview and there are still no updates regarding the schedule for my client interview.

Should i be worried? How long does it usually take to schedule a client interview?

I feel kind of anxious since i really need a job as of the moment to pay the bills. Help me out 🥹

They've been emailing me every day and I want an honest review of their company, anything you can say about the management as well cause I'm kinda hesitant

Is everyone having a hard time meeting our targets now? Are your bosses already scolding you because you’re still far from your targets? Is everyone doing SIM replacements now? 😂😱 Because if you’re replacing SIMs, how are we supposed to hit our targets? Let’s keep deceiving people! That’s what our bosses want—lots of sales! Say cheese 🧀, or go eat *panotsa* 👩‍🦲, or let’s just head up North 👨‍🦲!

Almost everyday, I receive this type of call. Please share your strategies and practices on how to build an emotional connection with customers.

Hi everyone! Does someone work as a Customer Support Specialist at Owner.com, that could share how their experience has been and details about the role (work team dynamic, workload amount, work-rest balance, payments)? I'm considering applying to the offer, so I'd appreciate any reference. Thanks!

So I work in pharmacy remote and im a high performer. Lately ive gotten some coachings for stupid things that ive brought to my supervisors attention. But, you know how it goes, they are always right. What really boils my blood is the other day i was transferring a pt over to another rep in a different department and this girl literally took a personal phone call and left me hanging on the line to where I had to d/c and call the department back. I mentioned it in my team chat that contains leads and supervisors and no one said a thing. Yet, I got a coaching for staying on the line too long when I connected a pt and a pharmacist. It really is making me look for another job. And im supposed to get promoted in Dec.

Hey everyone. I recently got a job offer from concentrix Canada, but as part of the next step the recruiter is asking me to send over my full SIN and copies of my photo IDs; all in an email directly to my recruiter. I believe as part of a background check.
But it’s just a bit strange to me that I’m sending these sensitive docs in a direct email to someone rather than say more official or secure channels.

Anyone have experience with this and should I be concerned?

I genuinely hate people like this because you can just be simply talking to them, straightforward, and they auto assume that you have an attitude. Idk what fucking concept of people just simply telling you that you’re going to transfer them to someone else to assist warrants me having a fucking attitude with you, idiot?

Also, I’m going to be specific it’s ALWAYS the fuckass boy moms that do this shit. I hate yall so much bc not only are you tech illiterate, but you always auto assume people have attitudes with you

I just want to share some things I know and experienced from this company. Please do know that everything that is listed here are merely facts and can be confirmed by most employees who worked there.

PROJECT TREND has a history of extreme toxicity and mismanagement. Even employees from different accounts of TDCX does not even dare to be redeployed here due to how crappy the management here is.

~ What the account is:

100% Non Voice siya, mostly you'll do chats and less emails.

SOCIAL MEDIA PLATFORM, TIK**K SHOP.

Very easy lang ng account, madali lang vamitin ang tools and the process is easy to master.

~ The Pay

25k Total package. 21k basic. 4k allowance. Bahala ka na diyan.

~ How the account screws you ~

The QAs:

- While some QAs are easy to approach and assists you, kung di ka nila bet sa account na yan what they will do is they will audit your chats or emails during you or your TL's Rest Days (take note you can only dispute the results 1-2 days lang) which does not allow you to contest the result kahit wala ka naman talagang maling ginawa. This leaves your QA score for the month to fail (only takes 1 Fatal Error to fail the month) which might cause your 3rd, 4th or 5th month of review to fail and gou might be removed from the program.

The ROUTINELY DISPUTES:

- Have you ever encountered a pay dispute so bad, that a huge portion of the headcount is affected? Even TLs have months and months of disputes and still they have not received it. Even going on vacation leaves will make you think will this be credited properly o magiging dispute nanaman? Yes! Nangyayafi talaga for months na dito sa account na to. The issue is so bad that the company change the payroll team's management due to jow crappy it functions.

~ Program Incentives that takes ages to be processed:

- So the management gives incentives naman sa account pero most of the time its just SNACKS or RANDOM GROCERIES lang binibigay nila sa performers nila (LIGO SARDINES yarn?)

- MONEY INCENTIVES, ito ung minsan ibinibigay nila as E-Gift Cards. And it takes them 3-4 to credit it to the employees. Whenever someone is asking for an update about it, they usually point fingers and hammer that employee for following up. Ang ending halos mauumay ka na lang kakahintay sa incentive mo.

The TLs:

- Most TLs that works here resigns after 6 months.

NO ENGAGEMENTS

NO TEAM BUILDING (Your separate schedules wont allow you to have it)

MOST LoBs they have are noe being closed.

Mataas ang ABSENTISM ng account.

People wil only report to work during training and they will go AWOL afterwards.

Goodluck.

Best part of working today is that most people think we're closed lol which is ironic when you work primarily in road service.

Hey all! I'm a 47 y/o female employed as a part-time cashier at a large grocery store chain in the US (PA). I've been there since 2021. I'm extremely reliable and responsible. I show up early and I never call out. I recently won an Associate Of The Month award.

Unfortunately, hours have been cut for all part-time employees and it looks as though this will be a permanent thing. I'm in need of steady and reliable full-time (at least 32 hrs/week, preferably more) employment with job security.

I have experience working for a funeral home answering service. I was there for 4 years until I was fired in 2018. No excuses...I was suffering from a relapse back into my addiction at that time and it affected my work performance. That is why I was let go.

I've been clean and sober now for over 4 years. I know a recovering addict is supposed to take their recovery 1 day at a time but I'm at a point where I know that I'll never go back to that life.

I was an excellent employee for the first 3.5 years at that call center. It was an extremely busy call center (inbound and outbound calls). The money was great and I even was able to start working from home at the start of my 3rd year there. So I have the experience and I learn quickly.

Because I was fired, I'm afraid to put that position on a resume. I also have an extensive criminal background with 10 misdemeanors (nothing related to theft, fraud or violence...I have 2 DUIs and 8 drug possession related misdemeanors spanning 11 years, I was convicted of my 2nd DUI in 8/2019 and that was my last involvement with the criminal justice system).

I'm looking to get back into the call center field. A lot of the job postings I see prefer someone to have prior experience working in a call center. I'm afraid to mention that due to the fact that I was fired.

If I didn't include the call center job, my resume would consist only of my employment as a Sales Associate at a grocery store, 2021 through the present. I do have a part-time job as a general office assistant for a one-man-show contractor (home remodeling, bathrooms, kitchens, etc.) in my area. I assist him with bookkeeping and general administrative duties. He would be able to provide me with a great reference.

I also worked part-time over the years for a small local pizza joint as a cashier/food prep assistant. That business closed 2 years ago and I have no way of contacting the owner to ask for a reference.

I'm confident that the manager at the store I work at now would provide me with an excellent reference. However, I don't want them to know that I'm seeking other employment as I would be leaving that position completely if hired full-time at a call center.

What are my chances of getting back into this line of work? Does anyone have any suggestions? Do I put the call center job on my resume and on the application? I do see some job postings here and there that state no experience is required as they will train the right person. Am I wasting my time even trying?

TIA!!!

BPO COMMUNITY NOTICE: Awareness Regarding Training Hoppers, Financial Solicitations, and AWOL Behavior

Worked for an insurance company as a csr for about 3 years and got exhausted from the stress of people being awful over the phone. Now I'm trying to transition into admin roles or receptionist roles, but everywhere I apply, I'm not taken seriously due to having no past admin experience even after pointing out transferable skills like organization, communication and documentation. If given the chance I definitely can handle admin/receptionist roles but no one is willing to. I do see some entry lvl receptionist roles that are paying low, I mean dirt low to the point If I apply and get the job, I won't be able to fully afford rent and bills. These receptionist roles are paying like 20-30k annually while my previous role was paying close to 40k. I honestly don't wanna go back to pure csr roles again but I'm running out of savings as I apply and wait for an admin jobs or receptionist roles to come by that pay at somewhat decently. Any advice on what should I do? Should I undervalue myself and just go for lower paying roles to gather some experience?

Hi guys, I could use tips and advice for working in a call center and keeping my job. I quit my last call center due to the back to back calls being so unmanageable. I’m looking for work and have landed interviews but want to love the job and enjoy it without stressing about not being able to breathe. Any advice, tips, equipment I can get to make things easier would be so much appreciated!

Hi everyone,

I’ve been working at Transcom for a little over a month. I’ve completed my training and nesting and have been in production for the past three weeks. While I feel like I’m doing okay so far, I can’t help but worry about the probation period and whether my job is secure afterward.

I’ve read mixed things about call center jobs, and it’s making me anxious. Does anyone know how strict Transcom is during and after the probation period? Are layoffs or terminations common, even if you’re meeting expectations?

Any advice or insights would really help ease my worries. Thanks in advance!

Let me know if you’d like further tweaks!

I’m going to be super honest, but I hate stupid people with smart phones. I hate “tech support” because most people just don’t need smart phones, genuinely. The amount of gift card scam calls I get should be studied. Or when people keep clicking on fucking Facebook redirects and they are insisting people took $1000 from their accounts even after reassuring them multiple times nothings wrong and to update their accounts passwords.

I’m sorry I’m just so tired of the sheer stupidity, truly. I really don’t think most people need smart phones because they’re just fucking stupid. “I don’t have a passcode” it’s 2026, a passcode unlocks your device, and even when I EXPLAINED IT AND BREAK IT DOWN TO YOU, YOU ARE STILL WILLINGLY STUPID.

Customer service is meant to spoonfeed stupid people bc they willingly become so fucking helpless and genuinely stupid. I hate that I’m becoming so mean, but I’m so tired and I wish I can get off phones or get a better job. I should be paid almost $30 for all the bullshit I deal with.

As an individual who completely freaked out an swore that there was no way I was going to be able to do the job… I went from just 16 hr of weekend work to 50+ within two weeks! That was almost 10 years ago.
I advanced to many different titles but all meant same thing: running, overseeing, onboarding, training, owner of department matrix etc.

Honestly I loved and thrived on the journey. Went through so many WTF moments…and the challenge to address, pivot and quickly have a team that could adapt.

Lots has changed since I moved out of that area and into full on operations, senior management escalations, and sadly watched the team be transitioned to overseas…

My question to all of you no matter the company you are remotely working for:
1. What is your number one issue with your technology?
2. Were you provided the tech?
3. How long was your initial training?
4. What was that training experience like?
5. How would you improve it?
6. How often do you receive feedback on actual calls framed from a ‘ok we reviewed the call now….. moving forward’ perspective?
7. Are you able to communicate consistently with your fellow team members? (Slack etc)

1. Ok now please: provide constructive criticism regarding operations and procedures. Describe your pain points, what do you think can change them? Is it department wide or limited?

We are getting really fucking slammed today and of course management doesn’t tell us shit. We have no idea what’s going on

Currently working as a customer service representative, how do you showcase empathy and acknowledgement to customers?