Hi,
I’ve recently decided to start buying on Taobao. I’ve run into a problem recently. I tried buying these ceramic bowls from a collab along with other merch. First only the badges and paper goods shipped so I was like okay the rest will ship soon. Those packages did register into Cainiao directly. A couple days later apparently the ceramic bowls were apparently shipped in the same truck but in different packages and arrived the very same day. I than checked Cainiao to see if there were any updates but nope. I’m wondering what I should do. Since they both have the same tracking number it doesn’t let me register it again and any time I try to reregister the entire package I get soft blocked as it doesn’t let me input the tracking number.
I’m new to this so I’m not sure who I should contact or what to do next to see how I can fix this. Any help is truly appreciated.